Crystal Sykes
Adger,AL
Summary
Dynamic Regional Invoicing Manager at Ervin Cable Construction with expertise in billing software and a proven track record in resolving complex customer issues. Adept at fostering strong relationships and enhancing team performance, I consistently deliver accurate financial reporting and maintain data integrity, driving operational excellence and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Regional Invoicing Manager
Ervin Cable Construction
Bessemer , AL
01.2020 - Current
- Managed team performance and provided guidance on daily operational tasks.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Managed billing processes to ensure accurate invoicing and timely payments.
- Oversaw team operations and trained staff on billing software usage.
- Collaborated with departments to resolve billing discrepancies and customer inquiries.
- Created monthly reports detailing billing activities for management review.
- Coordinated with external vendors to streamline payment processing systems.
- Maintained records of transactions and ensured data integrity in billing system.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Researched complex billing issues using internal resources and external sources as needed.
- Worked with customers to resolve billing disputes in a timely manner.
- Investigated unapplied payments or credits to determine appropriate application method.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Monitored delinquent accounts and worked with collections department if necessary.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Processed invoices accurately for timely payment and record-keeping.
- Communicated with vendors to resolve discrepancies and clarify billing issues.
- Managed data entry using accounting software for invoice tracking purposes.
- Maintained organized records of all invoices and payment transactions.
- Trained new staff on invoice processing procedures and best practices.
- Processed invoices in accordance to established procedures.
- Contacted vendors to follow up on late invoices.
- Documented all invoice processing activities in accordance with internal audit requirements.
- Monitored incoming emails and faxes for unpaid invoices or billing disputes.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Followed up with vendors regarding missing documentation or incomplete information.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Responded promptly to customer inquiries regarding invoicing issues.
- Generated reports as requested for management review purposes.
- Maintained accurate records of all invoice transactions.
Branch Manager
Credit Central Inc
Alabaster, AL
03.2018 - 11.2019
- Engaged employees in business processes with positive motivational techniques
- Recommended loan approvals and denials based on customer loan application reviews
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Assessed employee performance and developed improvement plans
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Originated, reviewed, processed, closed and administered customer loan proposals
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organization
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Maintained friendly and professional customer interactions
- Managed branch with average of $30,000 plus in monthly deposits
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organization
- Managed over $200,000 in monthly transactions
- Wrote reports detailing branch activities
- Managed branch with average of $30,000 in monthly deposits
Assistant Manager
Credit Central Inc.
Selma, AL
05.2013 - 03.2018
- Trained team members in successful strategies to meet operational and sales targets
- Monitored employee performance and developed improvement plans
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Submitted reports to senior management to aid in business decision-making and planning
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Advanced to keyholder and assistant manager-in-charge in manager’s absence
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Purchasing and receiving manager
Kellys Food Service
Selma, AL
05.2009 - 01.2013
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Managed shipping and receiving team, overseeing training, schedules and work assignments
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
- Enhanced performance of receiving dock associates through training, guidance and motivation
- Managed inbound receiving departments
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Gathered and processed merchandise returns
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies
- Improved distribution efficiency with design, development and testing of embedded software applications
Education
GED -
Wallace Community College Selma,al
Selma, AlSkills
- Bank security expert
- Relationship building and management
- Cash handling expertise
- Business development expertise
- Customer service awareness
- Bottom Line LoanMaster Loan Servicing
- Financial Advising
- Revenue generation
- Banking
- Cheerful demeanor
- Financial services
- Verbal/written communication
- Knowledge of Equifax Application Engine
- Goal-oriented
- Self-sufficient
- Organized
- Goals and performance
- Loans
- Team Player
- Reporting and documentation
- Approachable
- Cash handling
- Proficient in MS Office
- Relationship management
- Documentation
- Strong team-builder
- Friendly
- Staff management
- Invoice processing
- Billing software
- Data integrity
- Financial reporting
- Team leadership
- Conflict resolution
- Performance management
- Customer relationship management
- Problem solving
- Effective communication
- Employee training
- Data entry
- Vendor communication
- Team management
- Microsoft office
- SAP experience
- Document management
- Expense reporting
- Invoice verification
- Payment tracking
- Payment collection
- Billing software management
- Data entry accuracy
- Data entry and management
- Payment questions
Contact
WolfeBoys2
Timeline
Regional Invoicing Manager
Ervin Cable Construction
01.2020 - Current
Branch Manager
Credit Central Inc
03.2018 - 11.2019
Assistant Manager
Credit Central Inc.
05.2013 - 03.2018
Purchasing and receiving manager
Kellys Food Service
05.2009 - 01.2013
GED -
Wallace Community College Selma,al