Crystal Toli
North Pole,AK
Summary
Experienced and adaptable supervisor with a background in fleet readiness, team leadership, and customer service. Strong record of coaching associates, managing reservations, and coordinating vehicle turnover to support fast, dependable operations. Ready to improve service quality and operational efficiency.
Overview
16
16
years of professional experience
Work History
Lead Supervisor
Budget Car Rental
Fairbanks, Alaska
01.2019 - Current
- Coordinated vehicle dispatch, staging, and turnover for daily fleet readiness.
- Supervised and trained team, coaching on daily activities to enhance service delivery.
- Trained associates on rental procedures, safety standards, and service expectations.
- Trained new hires on company policies, procedures, and processes.
- Monitored reservation flow and addressed front counter customer needs to ensure seamless operations.
- Reviewed vehicle condition reports and directed cleaning and maintenance follow-up.
- Resolved customer complaints and inquiries promptly and professionally.
- Conducted regular team meetings to align on goals and strategies, fostering a collaborative work environment.
Caregiver
Abuelita Assisted Living Home
Anchorage, Alaska
05.2010 - 12.2018
- Ensured resident safety during shifts by conducting regular safety checks and observations.
- Facilitated personal hygiene and grooming for residents, promoting dignity and well-being.
- Supported mobility with transfers, walks, and wheelchair assistance.
- Prepared meals and snacks following dietary instructions.
- Documented care notes and resident observations accurately.
- Safeguarded client rights by maintaining confidentiality of personal information in all interactions.
Education
GED -
A.J. Dimond High School
Anchorage, AK05-2009
Skills
- Fleet dispatch
- Vehicle staging
- Rental operations
- Reservation management
- Vehicle inspection
- Team leadership
- Customer service
Timeline
Lead Supervisor
Budget Car Rental
01.2019 - Current
Caregiver
Abuelita Assisted Living Home
05.2010 - 12.2018
GED -
A.J. Dimond High School