Open To Work
CRYSTAL TRAMMELL
Tetra Tech
AUGUSTA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Disaster Case ManagerSystems NavigatorDisaster Case ManagerDisaster Case ManagerService Coordinator
Work Type
Full TimePart TimeContract WorkGig WorkConsultingSeasonal WorkVolunteer
8
years of professional experience
Experienced Case Manager specializing in crisis management and community engagement. Focused on connecting clients with essential resources and supporting transitions into sustainable housing. Leveraging skills in operational improvement and data coordination to drive impactful, person-centered outcomes that enhance client quality of life.
Work History
Disaster Case Manager
6 Months- Provided crisis intervention support to clients, enhancing emotional resilience and coping strategies.
- Assessed client needs to develop tailored disaster recovery plans.
- Coordinated with local agencies to facilitate resource allocation for affected individuals.
- Trained and mentored junior case managers in best practices for disaster response and recovery.
- Led community outreach initiatives to raise awareness about available disaster assistance programs.
Systems Navigator
6 Months- Coordinated navigation and services for military families in Exceptional Family Member Program (EFMP), ensuring access to necessary resources.
- Conducted intake assessments to identify client needs and connected them with relevant military and civilian resources.
- Maintain accurate and timely documentation in compliance with program standards.
- Collaborated with community partners and agencies to improve program effectiveness and optimize service delivery.
- Monitor progress of cases to ensure continuity of care and client satisfaction. Facilitated seamless navigation of services for military families, ensuring access to vital resources and enhancing overall program effectiveness.
Disaster Case Manager
1 Year 2 Months- Managed outreach efforts and provided resources to households impacted by Hurricane Ian as a Remote Disaster Case Manager for the Non-Congregate Shelter Program in Florida.
- Collaborated with program leadership and clients to clarify program requirements and ensure compliance.
- Facilitated connections for clients to nonprofit and government services, including referrals to other programs and gap funding rental assistance.
- Participated in one-on-one weekly meetings to review clients’ statuses, develop goals, and evaluate progress.
- Attended weekly team meetings on program updates and information.
- Input client data, case notes, and resource referrals into Zoho Program, VisionLink Program, and SharePoint.
Disaster Case Manager
1 Year 3 Months- Coordinated resources with local agencies, ensuring timely support delivery and strengthening community relations.
- Partnered with local agencies to coordinate resources, ensuring timely support delivery and strengthening community relations.
- Enhanced resource coordination through partnerships with local agencies, ensuring timely support delivery for affected individuals.
- Established feedback loop with clients, resulting in improvements in service satisfaction and community impact.
Service Coordinator
6 Months- Created and reviewed transition plans, developing client goals and tracking progress toward successful outcomes.
- Led outreach initiatives connecting disaster-affected households with essential services.
- Collaborated with leadership to refine processes, improving case management efficiency.
- Processed and underwrote applications for rental aid, ensuring accuracy and completeness.
- Facilitated interdepartmental communication to resolve eligibility queries, improving response times.
- Analyzed application data to identify documentation gaps, enhancing accuracy and minimizing processing delays.
- Conducted needs assessments, ensuring compliance with HUD requirements.
Self-Sufficiency Case Manager
10 Months- Delivered personalized case management, empowering clients to achieve self-sufficiency and fostering long-term stability.
- Executed resource allocation strategies, improving client access to essential services and facilitating enhancements in living conditions.
- Conducted needs assessments to identify barriers, developing tailored action plans that led to noticeable results in client engagement and program effectiveness.
- Coordinated with community organizations to expand service offerings, strengthening partnerships and increasing resource availability for clients.
- Fostered a compassionate environment through active listening, building trust and rapport for effective case management.
Rebuild NC Buyout Case Manager
9 Months- Coordinated NC Buyout case files to ensure compliance and improve client satisfaction.
- Ensured timely processing of cases to reinforce client trust and streamline program operations.
- Managed case documentation to facilitate improved service delivery and client outcomes.
- Assessed program data to identify trends and areas for improvement, facilitating targeted interventions and measurable enhancements in service delivery.
- Streamlined documentation processes, reducing turnaround times for case approvals and increasing overall operational effectiveness.
Lead Housing Choice Voucher Case Manager
9 Months- Analyzed client needs and eligibility criteria to optimize voucher distribution, achieving substantial improvements in resource allocation.
- Maintained accurate case files and documentation, ensuring compliance with federal regulations and promoting transparent operations.
- Ensured compliance with federal regulations through accurate maintenance of case files and documentation, promoting operational transparency.
- Trained new team members to support their integration and enhance overall team efficiency.
- Documented client interactions and case progress to meet regulatory standards and uphold operational transparency.
WIOA Young Adult Advocate
8 Months- Guided and mentored young adults, enhancing their confidence and engagement in career development activities.
- Facilitated workshops to enhance job readiness skills, resulting in measurable improvements in participants' employment rates.
- Developed tailored training programs, addressing specific skill gaps and boosting participant confidence in job interviews.
- Developed tailored training programs to address skill gaps, improving participants' confidence in job interviews.
Education
Bachelor of Arts - Sociology
Skills
Case Management (Experienced)
Family Services (Experienced)
Crisis Management (Experienced)
Team Leadership
Community Engagement (Experienced)
Case Documentation
Program Evaluation
Evaluation
Service Optimization.
Timeline
Disaster Case Manager
Tetra Tech
02.2026 - CurrentRead More
Systems Navigator
Patriot Staffing
08.2025 - 02.2026Read More
Disaster Case Manager
Expedient Staffing Solutions, Inc.
05.2023 - 07.2024Read More
Disaster Case Manager
Abacus Staffing
02.2022 - 05.2023Read More
Service Coordinator
Walton Residential Services
08.2021 - 02.2022Read More
Self-Sufficiency Case Manager
Southeastern Community Action Partnership
09.2020 - 07.2021Read More
Rebuild NC Buyout Case Manager
Symphony Placements-ICF
01.2020 - 10.2020Read More
Lead Housing Choice Voucher Case Manager
INVIYAN
04.2019 - 01.2020Read More
WIOA Young Adult Advocate
Educational Data Systems, Inc. (NC Works Career Center)
07.2018 - 03.2019Read More
Fayetteville State University
Bachelor of Arts from Sociology
Read More