Crystal Trigueros
Summary
Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Bilingual Auto Claims Adjuster Level 2
American Family Insurance
De Pere, WI
04.2021 - Current
- Conducted recorded statements, gathered detailed information and completed field investigations.
- Worked with Spanish speaking clients to be able to assist them in the language they feel comfortable in.
- Assisted customers in the claim process from start to finish.
- Filed claims with other insurance companies.
- Managed my desk well and worked ahead on my work list.
Auto Claims Adjuster Level 1
Connect, Powered by American Family Insurance
De Pere, WI
08.2017 - 04.2021
- Obtained customer statements.
- Researched and verified insurance policy coverage.
- Walked step by step with the customer in the claim process by setting up the inspection of the vehicle, issuing payments, setting up repairs, setting up rental.
- Determined liability and coverage on claims.
Senior Customer Care Professional
Connect, Powered by American Family Insurance
De Pere, WI
02.2016 - 08.2017
- Assisted clients with filing a new claim or assistance on an existing claim.
- Excelled in performance and was able to be at the top of the ranking list.
- Assisted side by sides with the new training classes
- Worked on projects for Level 1 adjusters.
Advanced Line Staff Therapist
Lund Van Dyke
Green Bay, WI
07.2013 - 08.2015
- Worked with a child with Autism and assisted him with his everyday routine.
- Assisted with morning and after school routine.
- Managed various programs that helped with his growth and development.
- Documented client progress and maintained accurate records.
Education
Associate of Arts - Early Childhood Education
De Pere High School
2015
Skills
- High customer service standards
- Strong problem solving ability
- Strong organizational skills
- Active listening skills
- Customer support and assistance
- Claims processing
- Time management
References
Vanessa Cruz - Property Desk Adjuster
American Family Insurance
Cell: 702-860-1835
Maria Hernandez - Bilingual Desk Adjuster
American Family Insurance
Cell: 970-380-4187
Timeline
Bilingual Auto Claims Adjuster Level 2
American Family Insurance
04.2021 - Current
Auto Claims Adjuster Level 1
Connect, Powered by American Family Insurance
08.2017 - 04.2021
Senior Customer Care Professional
Connect, Powered by American Family Insurance
02.2016 - 08.2017
Advanced Line Staff Therapist
Lund Van Dyke
07.2013 - 08.2015
Associate of Arts - Early Childhood Education
De Pere High School
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