Crystal Ulibarri
Coos Bay,OR
Summary
Personable and empathetic with natural ability to connect with individuals and foster positive relationships. Understanding of essential peer support principles and effective communication techniques. Committed to making meaningful impact by guiding and supporting peers toward their personal and academic goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
New Friends Memory and Residential Care
01.2021 - 03.2021
- Assisted clients with daily living activities to promote independence and comfort.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship to enhance emotional well-being and reduce loneliness.
- Assisted in medication management, ensuring adherence to prescribed schedules.
- Maintained a clean and safe environment for clients by following hygiene protocols.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Customer Service Representative
Alcohol Detection Systems
10.2019 - 09.2020
- Communicated efficiently with Court Ordered clients who had to have an Ignition Interlock device installed in vehicle in order to be allowed to drive due to DUIs.
- Received positive feedback from customers for exceptional service and problem-solving skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a respectful attitude during stressful situations with angry customers.
- Worked independently from home with slim to no supervision needed.
- Engaged with proper use of Emails, Microsoft Word, and Power Point.
- Collected authorized payments from customer's.
Cleaning Contractor
Automated Maintenance Services. Inc
08.2017 - 08.2019
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized various cleaning tools and chemicals safely, adhering to industry best practices.
- Managed time efficiently while completing multiple cleaning tasks in designated timeframes.
- Developed positive relationships with clients through consistent communication and quality service delivery.
- Trained new team members on effective cleaning techniques and safety protocols.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Education
No Degree - Certified Recovery Mentor
The Mental Health & Addiction Certification Board of Oregon
Coos Bay, OR01-2025
High School Diploma -
Pahrump Valley High School
Pahrump, NV06-2009
Skills
- Respectful and compassionate
- Active learning
- Self-awareness
- Time management
- Problem-solving
- Emotional support
- Strong ethics
- Relationship building
- Verbal and written communication skills
- Client transportation
Accomplishments
Graduated and Completed all my addiction recovery services which includes:
- Bay Area First Step Outpatient Treatment Program: CBT, Mindfulness in Recovery, Prevention After Care, Life Skills.
- Crossroads Intensive Impatient Program
Certification
- Certified Recovery Mentor
- Bay Area First Step Completion Certification
- Crossroads Completion Certification
Timeline
Caregiver
New Friends Memory and Residential Care
01.2021 - 03.2021
Customer Service Representative
Alcohol Detection Systems
10.2019 - 09.2020
Cleaning Contractor
Automated Maintenance Services. Inc
08.2017 - 08.2019
No Degree - Certified Recovery Mentor
The Mental Health & Addiction Certification Board of Oregon
High School Diploma -
Pahrump Valley High School
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