Crystal Urbina
Austin,Texas
Summary
Experienced security and event operations professional with a strong background in leading teams and supporting safe, successful events. Known for staying calm under pressure, solving problems quickly, and building positive working relationships with staff, vendors, and guests. Experienced in security planning, access control, crowd management, emergency response, staff scheduling, and incident reporting, with a focus on keeping operations running smoothly while delivering a welcoming guest experience. Passionate and committed to maintaining a safe, organized environment where both teams and events can succeed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduler
BEST Crowd Management
Austin, TX
12.2025 - Current
- Created and managed employee schedules for event security staff to ensure all shifts and assignments are fully covered.
- Reviewed event staffing reports, applied shift changes, and managed last-minute additions to ensure adequate coverage.
- Assisted with company hiring events by creating resources for staff, including weekly videos and messaging to enhance engagement.
- Communicated with staff to confirm event availability and coordinated schedule adjustments and shift assignments.
Event Security Supervisor
BEST Crowd Management
Austin, TEXAS
06.2024 - Current
- Supervised a team of event security personnel to ensure safety protocols were followed.
- Monitored cameras during events and retrieved footage for incidents.
- Supervised event security personnel, ensuring adherence to safety protocols for optimal event security.
- Collaborated with other departments to ensure proper operations before, during, and after events.
- Trained new employees on proper safety procedures and protocol when working at an event.
- Collaborated with departments to coordinate operations, enhancing event safety and efficiency.
Support Worker
Ministerio Israel
Austin, TEXAS
04.2013 - Current
- Delivered merchandise sales and customer service while guiding participants during ministry events.
- Assisted with event setup and loadout.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on best practices and operational procedures.
- Collaborated with cross-functional teams to enhance service delivery protocols.
Caregiver
Child Care Careers
Austin, TX
04.2025 - 01.2026
- Provided emotional support for students who experienced difficult situations or personal issues.
- Guided appropriate behaviors and social skills through modeling and role-play activities.
- Assisted with class routines, including the preparation of meals, nap time, lesson plans, and outdoor time.
Education
Bachelor of Science (B.S.) - Psychology
University of Texas at San Antonio
TX08-2025
Associate in Arts (A.A.) - General Studies
Austin Community College
05-2023
Skills
- Event Dispatching
- Customer Service
- Access control
- Emergency procedures
- Crowd Management
- Incident Reporting
- Problem-solving
- De-escalation techniques
Certification
- Level 2 Security License
- CPR/First Aid Certified
LANGUAGES
English - Advanced
Spanish - Advanced
Timeline
Scheduler
BEST Crowd Management
12.2025 - Current
Caregiver
Child Care Careers
04.2025 - 01.2026
Event Security Supervisor
BEST Crowd Management
06.2024 - Current
Support Worker
Ministerio Israel
04.2013 - Current
Associate in Arts (A.A.) - General Studies
Austin Community College
Bachelor of Science (B.S.) - Psychology
University of Texas at San Antonio