Manager
CRYSTAL VALENTINE
Body And Soul Rejuvenators (DBA)
Staten Island,NY
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
3
Languages
2
Certification
25
Years of experience
2
year of post-secondary education
Work History
Owner/Operator
24 Years 6 Months
Body And Soul Rejuvenators (DBA) - New York, NY | 04.2002 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Hotelier/Manager
2 Years 3 Months
Bedouin Tent Hotels - Giza, Egypt | 09.2023 - 12.2025
- Directed property operations to ensure consistent guest service, safety, and service standards
- Directed hotel operations, aligning guest services, staffing, and property standards across boutique lodging units.
- Oversaw daily front desk, reservations, and guest relations workflows to maintain consistent service delivery.
- Managed housekeeping, maintenance, and room readiness processes to support smooth occupancy turnover.
- Resolved guest concerns and service issues promptly, protecting reputation and repeat business.
- Led staff hiring, scheduling, and performance oversight to maintain service quality and accountability.
- Coordinated vendor, supply, and procurement activities to ensure reliable operational support and cost control.
- Invested in staff development programs that elevated service standards across all departments within the hotel operation.
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Oversaw financial management of the hotel, including budget planning, expense tracking, and revenue analysis.
- Established partnerships with local attractions to provide exclusive offers for guests while promoting tourism within the community.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Continuously improved food and beverage offerings through menu updates, staff training, and regular quality checks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Led process improvements that strengthened efficiency, accountability, and guest satisfaction.
- Controlled costs to keep business operating within budget and increase profit.
Realtor
3 Years
Charles Rutenberg Realty Inc. Long Island - Plainview, NY | 06.2020 - 06.2023
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Increased home sales through persuasion, negotiation and closing prowess.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Negotiated, facilitated, and managed real estate transactions.
Captain
3 Months
Macys Furniture Gallery - Staten Island, NY | 09.2022 - 12.2022
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Fostered cross-office communication to support information flow across departments.
- Supervised various tasks in quest of completing project.
- Monitored project progress to keep tasks on track and meet deadlines.
- Liaised with Senior Manager to align strategic goals and objectives and to deliver program outcomes.
- Liased with sales team to meet weekly/monthly sales goals, and addressed inquiries and suggestions to a affect a positive employee experience, to maximize employee engagement, to ensure customer satisfaction.
- Conducted weekly meetings.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Performed basic clerical duties, set up meetings, and assisted with budgeting reports.
- Reported project results to senior project manager.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Orchestrated positive customer experiences by overseeing every area of sales operations.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided daily project status reports and development updates to stakeholders to create accountability and ownership within team.
- Logistics.
Real Estate Agent
1 Year 6 Months
The City Life Realty - New York, NY | 11.2019 - 05.2021
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Sales Associate
4 Months
Macy's Herald Square - New York, NY | 11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
Real Estate Agent
2 Months
Exit Realty Landmark - New York, NY | 03.2019 - 05.2019
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
Sales Associate
4 Months
Macy's Herald Square - New York | 11.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Honorable Discharge - Automated Logistics Specialist
United States Army Quartermasters - Fort Lee, VA
11.1990
High School Equivalency Diploma
Auxilliary Services For High Schools - Brooklyn, NY
05.1990
Salespersons License
New York Real Estate Institute - New York, NY
06.2018 - 03.2019
Skills
Funds Disbursement
Patrolling
Security protocols
Incident reporting
Work ethic
Punctuality
Workplace safety
Verbal and written communication
Affiliations
LIBOR- Long Island Board Of Realtors
NYSAR- New York State Association Of Realtors
NAR- National Association Of Realtors
USA Shaolin Temple, NYC
Certification
- Licensed Real Estate Salesperson - 2019-2024
- 8 Hour Security Guard Certification-1995
Martial Arts
I'm a practitioner of Wusu Kung Fu, and Tae Kwon Doe.
Languages
English
Native language
Arabic
C1
Advanced
Spanish
B2
Upper intermediate
Additional Information
I’m a Native English Speaker.
Awards
Received: “Housing Hero Award”
from Charles Rutenberg Realty in 2021.
Received: Commendation for exceptional client care from a home coaching organization who served individuals living with
Traumatic Brain Injury in 2002.
Received: “Traditional Military Medals”
from United States Army in 1990.
I was selected to attend
Officers Candidate School in 1991.
Timeline
Hotelier/Manager
Bedouin Tent Hotels
09.2023 - 12.2025Read more
Captain
Macys Furniture Gallery
09.2022 - 12.2022Read more
Realtor
Charles Rutenberg Realty Inc. Long Island
06.2020 - 06.2023Read more
Real Estate Agent
The City Life Realty
11.2019 - 05.2021Read more
Sales Associate
Macy's Herald Square
11.2019 - 03.2020Read more
Real Estate Agent
Exit Realty Landmark
03.2019 - 05.2019Read more
New York Real Estate Institute - , Salespersons License
06.2018 - 03.2019Read more
Sales Associate
Macy's Herald Square
11.2015 - 03.2016Read more
Owner/Operator
Body And Soul Rejuvenators (DBA)
04.2002 - CurrentRead more
United States Army Quartermasters - Honorable Discharge , Automated Logistics Specialist
Read more
Auxilliary Services For High Schools - High School Equivalency Diploma ,
Read more