Summary
Work History
Education
Skills
Timeline
Generic

Crystal Vallery

Houston

Summary

Dynamic leader with a proven track record at Conduent and ACI, enhancing customer success and streamlining operations. Excelled in fostering vendor relationships and leading cross-functional teams to exceed performance goals. Skilled in CRM software and empowering teams, achieving significant efficiency improvements.

Work History

Customer Success Specialist

Conduent
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.

Operations Manager

ACI
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Import Manager

Walmart Distribution Center
  • Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Coordinated and negotiated contracts to facilitate freight movements.

Education

Associate Of Applied Science - Business Administration And Management

Kaplan University
Davenport, IA

Bachelor - Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Feedback collection
  • Sales support
  • Customer segmentation
  • CRM software

Timeline

Customer Success Specialist

Conduent

Operations Manager

ACI

Import Manager

Walmart Distribution Center

Associate Of Applied Science - Business Administration And Management

Kaplan University

Bachelor - Psychology

Southern New Hampshire University

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Crystal Vallery