Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Vance

Dalzell,SC

Summary

Dedicated, service-focused professional seeking a position to serve as an important member of the health care team. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others.

Experienced with healthcare management, focusing on improving patient care and operational efficiency. Utilizes strategic planning and team coordination to achieve organizational goals. Track record of implementing effective healthcare policies and enhancing service quality.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Health Care Manager

Prisma Health Richland
11.2024 - Current

Follow patients from admission to discharge to anticipate and coordinate discharge planning needs

Collaborate with interdisciplinary team to develop appropriate individualized discharge plans for patients

Other duties as assigned

Assistant Director of Nursing (ADON)

Still Hopes Episcopal Retirement Community
06.2023 - 10.2024
  • Manage teams for Assisted Living and Memory Care Neighborhoods
  • Managed team of Companions/Medication Technicians for 24 bed Memory Care Unit and 22 bed Assisted Living neighborhood
  • Patient care as warranted

No longer working as ADON, but PRN as Nursing Supervisor

Patient Care Manager

Caris Healthcare
04.2023 - 06.2023
  • Manage team of RN's and Aides for community Hospice care
  • Conduct interviews and hire staff as needed
  • Review staff documentation for accuracy and detail
  • Assist scheduler with staff scheduling as needed
  • Work closely with physician and nurse practitioner to achieve best clinical outcomes for patients
  • Communicate with residents and families for coordination of care
  • Work with interdisciplinary team, including social worker, chaplain and volunteer coordinator
  • Perform visits care as warranted

Director of Nursing

Agape Care of South Carolina
11.2021 - 03.2023
  • Manage inpatient unit staff, including completion of payroll, providing verbal coaching as needed, ensuring scheduling needs are met
  • Resolve patient and family concerns as they arise
  • Perform clinical supervisor duties in Home Care Home Base system
  • Collaborate with Medical Director, NPS and the IDG to ensure the best care for patients and families

ADON

Presbyterian Communities of South Carolina
05.2020 - 11.2021
  • Managed infection control, Coumadin and pacemaker tracking
  • Managed team of nurses and CNAs for 44 bed rehab and long term care facility
  • Patient care as warranted

Clinical Manager

Medical Services of America Home Health
06.2019 - 05.2020
  • Conducted cases conference with all disciplines on frequency basis that conforms with federal and state guidelines
  • Ensured compliance with MSA process maps
  • Assisted agency scheduler with staff assignments as needed
  • Consulted with clinician and coding team members as needed for questions or changes regarding patient assessments
  • Approved requests for patient services, recertifications, add-on orders and changes
  • Performed all duties of auditor as listed below
  • Reviewed payroll weekly and facilitated corrections with staff as required
  • Auditor
  • Reviewed Home Health assessments and OASIS documentation prior to physician order generation
  • Reviewed all initial and recertification physician orders for appropriateness and completeness in comparison to OASIS. Discussed any issues or corrections with clinician.
  • Audited physician's modified orders for accuracy, legibility and content prior to forwarding to physician's office for signature
  • Reviewed OASIS submission file rejections and performed required changes to correct fatal errors

Staff RN

McLeod Health Clarendon Hospice
11.2018 - 05.2019
  • Provided nursing care to patients with prognosis of 6 months or less in their homes
  • Documented assessments, nursing notes and other required documentation in portable computer system
  • Communicated with physicians and carry out MD orders

Staff RN

Amedisys Home Health
02.2018 - 10.2018
  • Provided nursing care to patients in their homes
  • Documented assessments, nursing notes and other required documentation in portable tablet
  • Performed various nursing duties for assigned patients
  • Communicate with physicians and carry out MD orders

Staff RN

Palmetto Health
08.2015 - 02.2018
  • 3 South Nephrology
  • Performed thorough patient assessments on a variety of patients, and supervised all care given for assigned patients by Certified Nursing Assistants
  • Documented assessments, nursing notes and other required documentation in hospital's computer system
  • Administered medications and performed various nursing duties for assigned patients
  • Communicated with physicians and carried out MD orders
  • Assistant Nurse Manager - 11 East Oncology Unit
  • Maintained night shift staffing schedules
  • Served as charge nurse when scheduled on night shifts
  • Patient care for 1-2 patients
  • Performed chart audits and other audits as assigned by Nurse Manager
  • Served as managerial resource for staff and carried out duties as assigned by Nurse Manager

Training and Quality Assurance Coordinator

Palmetto GBA
06.2014 - 08.2015
  • Performed quality control of Home Health and Hospice medical review
  • Prepared medical review information for various internal and external audits
  • Assisted with review of Home Health and Hospice records as needed
  • Assisted medical reviewers as needed
  • Medical Affairs Coordinator
  • Performed annual validations of company's local coverage determinations that outline Medicare coverage
  • Fulfilled requests for pricing of services as applicable
  • Answered e-mail correspondence from providers and internal customers alike
  • Revised policies as needed under direction of Medical Directors

Acute Dialysis Registered Nurse

Prisma Health Tuomey
02.2014 - 06.2014
  • Administered acute dialysis treatments for diverse patient populations, ensuring adherence to clinical protocols.
  • Monitored vital signs and patient responses, adjusting care plans as necessary to optimize outcomes.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for complex cases.
  • Educated patients and families on dialysis procedures, fostering understanding and compliance with care regimens.
  • Trained and mentored junior nursing staff in best practices for acute dialysis administration and patient management.
  • Implemented quality improvement initiatives that enhanced patient safety and streamlined operational workflows.
  • Conducted thorough assessments to identify complications early, facilitating timely interventions and improved recovery times.

Clinical Documentation Specialist

Prisma Health Tuomey
09.2013 - 02.2014
  • Led documentation improvement initiatives to enhance accuracy and compliance with healthcare regulations.
  • Mentored junior staff in best practices for clinical documentation processes and systems.
  • Developed standardized procedures to streamline documentation workflows.
  • Collaborated with cross-functional teams to ensure comprehensive patient records.
  • Conducted detailed audits to identify discrepancies in clinical documentation.
  • Implemented strategies to improve efficiency and reduce errors in medical record keeping.
  • Advised on documentation requirements for regulatory compliance and quality reporting.
  • Utilized electronic health record systems to optimize data management and retrieval.

Pediatric Registered Nurse

Prisma Health Tuomey
03.2013 - 09.2013
  • Administered medications and treatments while monitoring vital signs and observing patient progress.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans for pediatric patients.
  • Educated families on post-discharge care, enhancing understanding of health management strategies.
  • Mentored junior nurses in pediatric protocols, fostering a supportive learning environment and improving team performance.
  • Conducted thorough assessments to identify patient needs, ensuring timely interventions and optimal outcomes.
  • Streamlined documentation processes through electronic health record systems, improving efficiency and accuracy in patient data management.

Chemotherapy Infusion Nurse

Medical Oncology and Hematology
04.2012 - 03.2013
  • Administered chemotherapy treatments, ensuring patient safety and comfort throughout each session.
  • Monitored vital signs and side effects, adjusting care plans based on patient responses.
  • Collaborated with multidisciplinary teams to develop comprehensive patient care strategies.
  • Educated patients and families on treatment protocols, side effects, and self-care techniques.
  • Streamlined infusion processes to enhance workflow efficiency and reduce wait times for patients.
  • Implemented evidence-based practices to improve patient outcomes during chemotherapy treatment cycles.

Peritoneal Dialysis Registered Nurse

FMC Sumter Dialysis
03.2011 - 03.2012
  • Administered peritoneal dialysis treatments, ensuring patient comfort and adherence to safety protocols.
  • Monitored patients' vital signs, identifying and addressing complications swiftly to enhance care quality.
  • Educated patients and families on dialysis procedures, fostering understanding and compliance with treatment plans.
  • Collaborated with interdisciplinary teams to develop individualized care plans, optimizing patient outcomes.

Clinical Manager

FMC Manning Dialysis
12.2010 - 03.2011
  • Oversaw clinical operations to ensure compliance with healthcare regulations and standards.
  • Implemented process improvements that enhanced patient care delivery and operational efficiency.
  • Coordinated interdisciplinary team meetings to discuss patient progress and care plans.
  • Developed training programs for staff on best practices in patient management and safety protocols.

Medical Surgical Registered Nurse

McLeod Regional Medical Center
04.2009 - 12.2010
  • Administered medications and treatments per established protocols, ensuring patient safety and compliance.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
  • Monitored vital signs and documented changes, promptly escalating concerns to the healthcare team.
  • Educated patients and families on post-operative care, enhancing understanding and adherence to recovery protocols.

Team Leader, Medical Review

Palmetto GBA
12.2003 - 04.2009
  • Led cross-functional teams to streamline project workflows and enhance collaboration.
  • Implemented process improvements, resulting in increased operational efficiency and reduced redundancy.
  • Mentored junior team members, fostering professional development and knowledge sharing.
  • Developed strategic plans to align team objectives with organizational goals and priorities.

Acute Dialysis Registered Nurse

FMC Dialysis at Tuomey Healthcare System
06.2000 - 12.2003
  • Maintained accurate documentation of patient care activities in electronic health records, ensuring compliance with regulatory standards.
  • Closely monitored hemodynamic parameters during dialysis sessions, making necessary adjustments based on individual patient needs.
  • Ensured compliance with infection control standards by maintaining a clean environment and adhering to proper sterilization techniques when handling equipment.
  • Maintained timely documentation of all treatments provided, supporting accurate billing processes and facilitating effective communication among healthcare providers.
  • Assessed patients'' physical and emotional well-being, adjusting care plans as needed to provide optimal support.
  • Communicated with physicians and hospital staff regarding significant information to notify staff of issues and changes.
  • Managed complex cases with multiple comorbidities, coordinating care across various medical disciplines.

Education

Bachelor's Degree - Nursing

UNIVERSITY OF PHOENIX
11.2012

Associate's Degree - Nursing

CENTRAL CAROLINA TECHNICAL COLLEGE
05.2000

Associate's Degree - Nursing

CHARLESTON SOUTHERN UNIVERSITY
06.1997

High School Diploma - undefined

MANNING HIGH SCHOOL
06.1996

Skills

  • Hospice Care
  • Dialysis Experience
  • Medical Terminology
  • Nursing
  • Microsoft Excel
  • Management
  • Home Care
  • Experience Administering Injections
  • EMR Systems
  • Medication Administration
  • ICD-10
  • Infusion Experience
  • Supervising Experience
  • Project Management
  • Nurse Management
  • English
  • Typing
  • Data Entry
  • Medical Office Experience
  • Infection Control Training
  • Critical Care Experience
  • Epic
  • Social Work
  • Hospital Experience
  • Triage
  • Patient safety
  • Operations management
  • Healthcare regulations
  • Compliance monitoring

Certification

  • BLS Certification
  • CPR Certification
  • RN

Timeline

Health Care Manager

Prisma Health Richland
11.2024 - Current

Assistant Director of Nursing (ADON)

Still Hopes Episcopal Retirement Community
06.2023 - 10.2024

Patient Care Manager

Caris Healthcare
04.2023 - 06.2023

Director of Nursing

Agape Care of South Carolina
11.2021 - 03.2023

ADON

Presbyterian Communities of South Carolina
05.2020 - 11.2021

Clinical Manager

Medical Services of America Home Health
06.2019 - 05.2020

Staff RN

McLeod Health Clarendon Hospice
11.2018 - 05.2019

Staff RN

Amedisys Home Health
02.2018 - 10.2018

Staff RN

Palmetto Health
08.2015 - 02.2018

Training and Quality Assurance Coordinator

Palmetto GBA
06.2014 - 08.2015

Acute Dialysis Registered Nurse

Prisma Health Tuomey
02.2014 - 06.2014

Clinical Documentation Specialist

Prisma Health Tuomey
09.2013 - 02.2014

Pediatric Registered Nurse

Prisma Health Tuomey
03.2013 - 09.2013

Chemotherapy Infusion Nurse

Medical Oncology and Hematology
04.2012 - 03.2013

Peritoneal Dialysis Registered Nurse

FMC Sumter Dialysis
03.2011 - 03.2012

Clinical Manager

FMC Manning Dialysis
12.2010 - 03.2011

Medical Surgical Registered Nurse

McLeod Regional Medical Center
04.2009 - 12.2010

Team Leader, Medical Review

Palmetto GBA
12.2003 - 04.2009

Acute Dialysis Registered Nurse

FMC Dialysis at Tuomey Healthcare System
06.2000 - 12.2003

Associate's Degree - Nursing

CENTRAL CAROLINA TECHNICAL COLLEGE

High School Diploma - undefined

MANNING HIGH SCHOOL

Bachelor's Degree - Nursing

UNIVERSITY OF PHOENIX

Associate's Degree - Nursing

CHARLESTON SOUTHERN UNIVERSITY
Crystal Vance