Crystal Vanderpuije
Gaithersburg,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Assistant Service Manager
Jaguar Land Rover Bethesda
06.2022 - Current
- Managed service operations to enhance customer satisfaction and optimize workflow efficiency.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Oversaw scheduling and dispatching of service appointments to ensure timely vehicle repairs.
- Collaborated with departments to streamline communication, reducing service delays and enhancing client experience.
Service Advisor
Fitzgerald Hyundai
09.2021 - 06.2022
- Managed customer inquiries and provided timely solutions to enhance service satisfaction.
- Coordinated service appointments and technician schedules to optimize workflow efficiency.
- Developed relationships with clients to understand needs and promote service offerings.
- Analyzed service feedback to identify trends and recommend process improvements.
Member Service Assistant Manager
DARCARS Nissan Rockville
10.2019 - 03.2020
- Guided team in providing exceptional customer service and addressing complex member inquiries.
- Developed and implemented efficient operational procedures, enhancing service delivery timelines.
- Trained and mentored new staff on best practices for member engagement and retention.
- Collaborated with management to identify areas for process improvement, increasing overall efficiency.
Service Advisor
Jim Coleman Infiniti
09.2018 - 04.2019
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated service appointments, ensuring optimal scheduling for customer convenience.
- Communicated effectively with technicians to relay customer concerns and service updates.
- Monitored service workflow, enhancing efficiency and reducing turnaround times.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Manager
Criswell Nissan
04.2008 - 04.2018
- Implemented quality assurance measures to ensure consistency in service delivery.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Point of Sales
Shadowland
11.2003 - 02.2008
- Point of sales
- Customer service
- Management
Education
High School Diploma -
Gaithersburg High School
06.2003
No Degree - Graphic And Digital Design
Montgomery College
Rockville, MDSkills
- Detailer
- COMMUNICATION
- I build genuine relationships with other employees and with customers
- Give me an opportunity to build trust and loyalty
- Building relationships that create loyalty and creating good business
- LEADERSHIP
- In charge of scheduling
- Organizing employee events and meetings
- Training and scheduling training
- Customer service focus
- Schedule coordination
- Sales support
- Operational improvements
- Strong leadership
- Problem-solving
- Time management
- Reliable and responsible
- Critical thinking
- Team collaboration and leadership
Timeline
Assistant Service Manager
Jaguar Land Rover Bethesda
06.2022 - Current
Service Advisor
Fitzgerald Hyundai
09.2021 - 06.2022
Member Service Assistant Manager
DARCARS Nissan Rockville
10.2019 - 03.2020
Service Advisor
Jim Coleman Infiniti
09.2018 - 04.2019
Service Manager
Criswell Nissan
04.2008 - 04.2018
Point of Sales
Shadowland
11.2003 - 02.2008
High School Diploma -
Gaithersburg High School
No Degree - Graphic And Digital Design
Montgomery College