Crystal VanDerVliet
Deadwood,SD
Overview
20
20
years of professional experience
Work History
Banquet Sales Manager
The Gold Dust Hotel and Casino
Deadwood,SD
04.2025 - Current
- Coordinated banquet events, ensuring seamless execution of client specifications and venue requirements.
- Developed tailored sales proposals, enhancing client engagement and satisfaction levels.
- Managed vendor relationships, optimizing service quality and cost-effectiveness for events.
- Trained junior staff on event setup procedures and customer service best practices.
Bar Manager
The Gold Dust Hotel and Casino
Deadwood SD
04.2025 - Current
- Oversaw daily operations of bar, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed creative drink menus that enhanced guest experience and increased patron satisfaction.
Server
Maverick's Steaks and Cocktails
Deadwood, SD
07.2019 - Current
- Provided excellent customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed food and beverage orders efficiently, ensuring accuracy in delivery and presentation.
- Collaborated with kitchen staff to coordinate timely meal service during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sous Chef
Maverick's Steaks and Cocktails
09.2024 - 04.2025
- Assisted in daily kitchen operations to maintain high standards of food quality and presentation.
- Collaborated with head chef to develop seasonal menus that enhanced customer satisfaction.
- Trained and supervised kitchen staff on food safety procedures and cooking techniques.
- Managed inventory levels, ensuring timely ordering of ingredients and supplies.
- Coordinated special events and catering services, enhancing overall dining experience for guests.
Bar Manager
Deadwood Gulch Resort
Deadwood, SD
08.2006 - 07.2019
- Managed scheduling for bar staff, ensuring adequate coverage during peak hours.
- Collaborated with kitchen team to synchronize food and beverage pairings, enhancing overall dining experience.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Spearheaded promotional events, driving engagement and increasing bar sales during off-peak periods.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Timeline
Banquet Sales Manager
The Gold Dust Hotel and Casino
04.2025 - Current
Bar Manager
The Gold Dust Hotel and Casino
04.2025 - Current
Sous Chef
Maverick's Steaks and Cocktails
09.2024 - 04.2025
Server
Maverick's Steaks and Cocktails
07.2019 - Current
Bar Manager
Deadwood Gulch Resort
08.2006 - 07.2019