Crystal Vargas
Coustomer Service/Medical Receptionist
Spanaway,Washington
Summary
Bilingual Medical Receptionist with over 20 years of experience in private medical office. Excellent skills managing complex appointment system to maximize revenues. Motivated leader with stron organizational and prioritization abilities. Skilled usiing Nextgen appointment scheduling system to manage over 100'+ patients weekly.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Medical Receptionist
Community Health Care
Tacoma, WA
01.2019 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
Customer Service Representative/Medical Biller and Coder
California Medical Pharmacy
Los Angeles, CA
02.2003 - 03.2018
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Set up and mange paper or electronic filling, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other meterial.
- Medical Billing and Coding, identifying diagnoses procedures found.
- Bill government and commercial payers for physical remimbursements.
Education
High School Diploma -
Hotchkiss High School
Hotchkiss, CO 01.1996 - 05.1997
Criminal Justice
Colorado Northwestern Community College
Rangely, CO 08.1997 - 06.1998
Skills
Typing 40 wpm
Appointment Scheduling
Insurance Verification
Payment collection
Patient Scheduling
Electronic Medical Records
Staff education and training
Account management
Self-Motivated
Excellent Communication
Clerical Support
10KEY
Electronic Medical Records Clerical
Collaborative
Photography, Sports like NBL, NFL. Outdoor adventures.
Love taking picutures of Mother Nature, family, families, friends. It birngs calmness and peace. I also enjoy football and Baseball being competitive.
Timeline
Medical Receptionist
Community Health Care
01.2019 - Current
Customer Service Representative/Medical Biller and Coder
California Medical Pharmacy
02.2003 - 03.2018
Criminal Justice
Colorado Northwestern Community College
08.1997 - 06.1998
High School Diploma -
Hotchkiss High School
01.1996 - 05.1997