Multiple EMR systems
Medical Receptionist
Mountain Management
12.2025 - 12.2025
Anthony Minard
Patient Access / Registation
Fort Oglethorpe,GA
Timeline
Lead Patient Access Representative
Bradley Medical Center
10.2023 - 12.2023
EMS Driver
Freedom 1st
09.2019 - 11.2019
Billing Clerk
The Pediatric Center
05.2019 - 09.2019
Patient Access Representative
Diversity Healthcare
03.2018 - 07.2019
Patient Access Representative
Conifer Hilton Head Hospital
01.2018 - 06.2022
Patient Access
Roper Saint Francis Healthcare
04.2003 - 07.2021
Medical Terminology / Coding - Medical Office
Allied Schools
12.2000 - 03.2001
Medical Office Associate IV
Lexington Medical Center
05.1990 - 12.2000
Store Room Clerk
Camdem Clark Hospital
05.1989 - 07.1992
High School Diploma -
Parkersburg Catholic High
09.1986 - 06.1989
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekWork History
Medical Receptionist
Mountain Management
Hixson, TN
12.2025 - 12.2025
- Greeted patients and collected personal information for accurate appointment scheduling.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Assisted in maintaining patient records, ensuring confidentiality and compliance with regulations.
- Coordinated appointment logistics, optimizing schedules for medical staff and patients.
- Processed insurance verifications to facilitate seamless patient registration and billing procedures.
- Maintained a clean and organized reception area to enhance patient experience and comfort.
- Developed familiarity with electronic health record systems for efficient data entry and retrieval.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Managed patient appointments efficiently, reducing wait times significantly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Lead Patient Access Representative
Bradley Medical Center
Cleveland, TN
10.2023 - 12.2023
- Assisted in patient registration and appointment scheduling processes.
- Provided support in verifying insurance eligibility and benefits for patients.
- Gained proficiency in electronic health record systems for efficient data entry.
- Collaborated with team members to ensure accurate patient information management.
- Addressed patient inquiries and resolved issues to enhance overall experience.
- Supported onboarding of new software tools to streamline patient access operations.
- Adapted quickly to evolving workflows and procedures within the department.
- Contributed to maintaining compliance with healthcare regulations and standards.
- Contributed to the successful launch of a new clinic location by assisting with staff training, process development, and workflow optimization efforts.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Patient Access Representative
Conifer Hilton Head Hospital
Hilton Head Island, SC
01.2018 - 06.2022
- Assisted patients with appointment scheduling and registration processes.
- Collected and verified patient information for accuracy in electronic health record systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and healthcare providers to ensure seamless access to services.
- Educated patients on insurance eligibility and benefits, guiding them through financial responsibilities.
- Maintained confidentiality of sensitive patient data in compliance with HIPAA regulations.
- Utilized scheduling software to optimize appointment availability and reduce wait times.
- Supported front desk operations by managing phone calls, check-ins, and administrative tasks efficiently.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Access
Roper Saint Francis Healthcare
Mount Pleasant, SC
04.2003 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
EMS Driver
Freedom 1st
Piedmont, SC
09.2019 - 11.2019
- Operated vehicles safely and efficiently to transport goods and passengers.
- Maintained accurate records of deliveries and vehicle inspections.
- Ensured compliance with traffic regulations and safety protocols.
- Assisted in route planning to optimize delivery times and fuel efficiency.
- Conducted routine vehicle maintenance checks to minimize downtime.
- Collaborated with logistics teams to streamline delivery processes.
- Provided exceptional customer service during interactions at delivery sites.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Billing Clerk
The Pediatric Center
Thomasville, GA
05.2019 - 09.2019
- Processed billing statements for accuracy and compliance with company policies.
- Managed accounts receivable to ensure timely payment and reduce outstanding balances.
- Utilized accounting software to maintain organized billing records and generate reports.
- Resolved discrepancies in invoices through effective communication with clients and internal teams.
- Assisted in month-end closing by preparing necessary documentation and reconciling accounts.
- Streamlined billing processes, resulting in improved efficiency and reduced processing time.
- Verified accuracy of billing data and corrected discrepancies.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
Patient Access Representative
Diversity Healthcare
Hinesville, GA
03.2018 - 07.2019
- Facilitated communication between patients and various departments and staff.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Utilized scheduling software to optimize appointment availability and reduce wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted patients with appointment scheduling and registration processes.
- Resolved customer complaints using established follow-up procedures.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Greeted and assisted patients with check-in procedures.
- Maintained confidentiality of sensitive patient data in compliance with HIPAA regulations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Medical Office Associate IV
Lexington Medical Center
West Columbia, SC
05.1990 - 12.2000
- Managed patient scheduling and appointments to optimize workflow efficiency.
- Facilitated communication between medical staff and patients to enhance service quality.
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated office operations, ensuring compliance with health regulations and policies.
- Implemented process improvements that reduced patient wait times significantly.
Store Room Clerk
Camdem Clark Hospital
Parkersburg, WV
05.1989 - 07.1992
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Operated warehouse management systems for tracking inventory movement and order fulfillment.
- Oversaw receipt and inspection of incoming supplies, ensuring compliance with quality standards.
- Trained new staff on proper storeroom procedures and safety protocols to enhance operational efficiency.
Overview
37
37
years of professional experience
3
3
years of post-secondary education
Education
Medical Terminology / Coding - Medical Office
Allied Schools
CA 12.2000 - 03.2001
High School Diploma -
Parkersburg Catholic High
Parkersburg, WV 09.1986 - 06.1989
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Patient registration
Microsoft office
HIPAA compliance
Appointment setting
Insurance verification
HIPAA guidelines
Appointment management
Payment collection
Reminder calls
Patient relations
Records management
Medical billing
Letter preparation
Electronic medical records
Medical records management
EMR / EHR
Workflow optimization
Paperwork coordination
Medical charting
Documentation
Mail management
Outpatient care
Medical office procedures
Proficient in [software]
Records maintenance
Medical billing and coding
Medical transcription
Pre-hospital care
Co-payment collection
Insurance verifications
Patient reception management
Typing and filing
Typing 40 wpm
Customer service
Problem-solving
Computer proficiency
Cash handling
Time management
Collaboration and teamwork
Critical thinking
Data entry
Organization and time management
Adaptable and flexible
Documentation and recordkeeping
Administrative support
Payment scheduling and collection
Patient billing
Calendar and appointment management
Patient referral
Insurance authorizations
Relationship building
Clerical support
Data management
Medical records maintenance
Summary
Diligent Patient Access / Scheduler with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support. Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than [Number] years. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using [Software] appointment scheduling system to manage over [Number] patients weekly. Organized and accurate in managing patient flow. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Software
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse