Crystal Villadiego
Hope Mills,NC
Summary
I moved to NC in 2006, have four grown boys and a wonderful husband.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Walmart
07.2023 - Current
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
Customer Service Representative
Walgreens
10.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Credit Card Colllections
Applied Card Systems
08.2000 - 08.2002
- Bolstered company reputation by consistently delivering professional, courteous service to all credit card customers.
- Played an instrumental role in driving customer satisfaction scores upward by effectively addressing inquiries and complaints related to credit card accounts.
- Contributed to record sales growth through effective cross-selling of bank products and services during customer interactions.
- Boosted team efficiency by sharing best practices, leading training sessions, and providing ongoing support to fellow representatives.
Education
Substitute Teaching Certification -
FTCC
Fayetteville, NC02.2014
Skills
Outgoing, energetic, people person, and hard worker
Certification
Substitute teaching
Timeline
Customer Service Desk Associate
Walmart
07.2023 - Current
Customer Service Representative
Walgreens
10.2021 - 08.2022
Credit Card Colllections
Applied Card Systems
08.2000 - 08.2002
Substitute Teaching Certification -
FTCC
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