Crystal Villalba
Fresno,CA
Summary
Experienced assistant manager with a strong background in cash handling, POS operation, and cash drawer reconciliation. Known for calm customer service, accurate shift closeouts, and dependable store supervision in busy retail settings.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Assistant Manager
Dollar Tree
Fresno, California
09.2022 - Current
- Oversaw daily operations, including shift scheduling and duty assignments, to optimize team performance.
- Trained associates on register use, stocking tasks, and customer service standards.
- Addressed customer concerns on sales floor, maintaining high service standards and positive shopping experiences.
- Monitored cash drawer counts and safe handling procedures during store operations.
- Assisted with opening and closing tasks, ensuring seamless transitions for busy neighborhood store shifts.
Cashier
Chevron
Fresno, California
08.2012 - 03.2020
- Processed cash, card, and fuel transactions at Chevron register
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced cash drawer and verified payment totals during shift close
- Scanned merchandise and applied Chevron pricing at point of sale
- Greeted customers and resolved questions about Chevron products and services
- Handled customer complaints with calm service and clear communication
- Restocked convenience items and maintained organized Chevron store shelves
Education
High School Diploma -
DuBouis Charter School
Fresno05-2004
Skills
- Retail operations
- Shift management
- Scheduling and planning
- Team leadership
- Store supervision
- Cash handling
- Cash drawer reconciliation
- POS operation
- Inventory control
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dollar Tree
09.2022 - Current
Cashier
Chevron
08.2012 - 03.2020
High School Diploma -
DuBouis Charter School