Crystal Villalobos
Oviedo,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PSA ( Patient Safety Attendant )
OVIEDO MEDICAL CENTER
10.2021 - Current
- Observe baker act, merchant act, in addition people with dementia and Alzheimer.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Observed patient under care conditions to help get back to health and make they stay in bed when they are fall risk..
- Completed necessary reports and documentation on time and to specifications.
Housekeeper
OVIEDO MEDICAL CENTER
07.2021 - 09.2021
- Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
- Engaged with patients on room requirements and amenities to promote overall satisfaction
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard to reach areas
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Cashier
Wendy's Restaurant
11.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Telemarketer
Energy Saver
02.2018 - 04.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Made average of 60 outbound and inbound calls per day
Education
Facial Specialist - Cosmetology Education
Health And Beauty Institute of America
Casselberry, FL04.2022
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL05.2020
Skills
- Patient Engagement
- Cardiopulmonary Resuscitation (CPR)
- Microsoft Access
- Active Listening
- Outbound and Inbound Calls
- Customer Engagement
- Chemical Cleaners
- Bloodborne Pathogens
- Patient support
Certification
- CPR, American Red Cross - 10/31/2023
Timeline
PSA ( Patient Safety Attendant )
OVIEDO MEDICAL CENTER
10.2021 - Current
Housekeeper
OVIEDO MEDICAL CENTER
07.2021 - 09.2021
Cashier
Wendy's Restaurant
11.2020 - 06.2021
Telemarketer
Energy Saver
02.2018 - 04.2018
Facial Specialist - Cosmetology Education
Health And Beauty Institute of America
High School Diploma -
Florida Virtual School Flex 9-12
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