CRYSTAL VILLALOBOS
Huntington Park,CA
Summary
To obtain a challenging position where advancement opportunities exist for a dedicated, hardworking, and positive employee. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coffee Barista
Starbucks Coffee
07.2021 - 08.2023
- Create friendly environment to all customers/ built rapport with new and returning customers to promote company’s mission and values
- Taking orders at Drive Thru while using register to charge customers simultaneously
- Ability to move fast pace, sequence drinks and being able to flex when necessary
- Assisting coworkers with effective communication in order to strategize fast performance tasks
- Following standard when making all selective choices of drinks upon customers requests
- Being able to FIFO all foods upon expiration
- Trained over 10+ employees/ new hires to become Baristas within 6 day schedule
- Restocked inventory to maintain work efficiency
- Self-motivated, with strong sense of personal responsibility
- Managed over 20-50 customer calls per day
Sandwich Artist
Subway
09.2021 - 04.2022
- Prepared fresh veggies/meats and incorporated proper measurements in handling food
- Kept kitchen, counter, and dining areas cleaned and sanitized
- Organized freezers, refrigerators and storage areas
- Readied customers’ take out orders in sealed bags with sufficient amount of condiments/ napkins/silverware
- Assembled multiple types of bread and other baked goods throughout day
- Make sandwiches upon customers order requests
- Understand and adheres importance of proper food handling, safety and sanitations standards during food preparation
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Coffee Barista
Tierra Mia Coffee Company
03.2020 - 07.2021
- Following standard on making drinks, coffee, whips, cream base, and tea lattes
- Preparing and serving beverages, ranging from all selective choices
- Assisted training new hires on menu items, computer system, company standards, and customer service expectations
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repair
- Increased sales with use of upsell
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils, and seating areas daily
- Controlled line and crowd with quick, efficient service
Education
GED -
East Los Angeles College
Monterey Park, CA06.2024
High School Diploma -
Linda Marquez High School
Huntington Park, CA06.2019
Skills
- Excellent Work Ethic
- Time Management
- Menu Memorization
- POS Point Of Sale Operations
- Team Collaboration
- Spanish Fluency
- Unwaveringly Reliable
- Customer Service Issue/Conflict
- Resolution
- Order accuracy/delivery
- Adaptability
- Safe food handling
- Food Service Standards
Certification
Food Handlers
Partner Of The Quarter Starbucks
Certified Barista
Timeline
Sandwich Artist
Subway
09.2021 - 04.2022
Coffee Barista
Starbucks Coffee
07.2021 - 08.2023
Coffee Barista
Tierra Mia Coffee Company
03.2020 - 07.2021
GED -
East Los Angeles College
High School Diploma -
Linda Marquez High School
Food Handlers
Partner Of The Quarter Starbucks
Certified Barista
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