CRYSTAL VILLEBRUN

Regularly replenished beverage cart to ensure customer satisfaction.

• Managed increased customer flow on weekends and special occasions.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Resolved conflicts among team members quickly and professionally, fostering a positive work environment.

• Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
• Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
• Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
• Increased bar revenue by upselling premium drinks and recommending food pairings to guests.