Crystal Villela
Lenexa,KS
Summary
Individual dedicated to self-growth, improvement and evolving. Always seeking to expand knowledge and gain experience in other fields.
Hardworking and dependable employee offering 8+ years of customer service experience. Demonstrates prioritization, multitasking and planning abilities. Enthusiastic about utilizing individual skills and characteristics to exceed job description and meet company values.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Block Multi Family Group
Lenexa, KS
12.2022 - Current
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Conducted tours of available apartments, highlighting features and amenities.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Maintained accurate records of prospective renters, applications and leases.
- Responded to tenant requests for maintenance services in a timely manner.
- Used conflict resolution skills to quickly resolve issues among residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Escalated critical issues to property manager to deliver immediate resolution.
- Built brand loyalty by delivering stellar leasing experience to residents.
Personal Banker
Commerce Bank
Lenexa, KS
04.2022 - 12.2022
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers understand and use mobile applications and online banking.
- Achieved or exceeded personal sales goals on consistent basis.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
Full-Time Clerk
QuikTrip
Olathe, KS
02.2019 - 04.2022
- Deliver high-quality customer service through deep commitment to team-work and personal accountability.
- Thoroughly complete maintenance of store and product inbetween customers.
- Run quick sales transactions at high volumes.
- Promote positive communication between store team members in order to maintain a healthy and fun work environment.
Teacher's Assistant
WSU Tech
Wichita, KS
01.2020 - 12.2020
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Distributed classroom materials, pencils, paper and art materials.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Graded homework assignments, tests and special projects.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
Brand Ambassador Team Lead
Aeropstale
Wichita, KS
12.2016 - 12.2018
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Worked one on one with new hires to develop their retailing and cash register skills.
Education
High School Diploma -
Southeast High School
Wichita, KS05.2018
Secondary Education
WSU Tech
Wichita, KSSkills
- Customer satisfaction
- Quality control
- Verbal and writing communication
- Peer relationships
- Team collaboration
- Professional and mature
- Rapport building
- Fast Learner
- Strong problem-solving skills
- Excellent active listening
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Consultant
Block Multi Family Group
12.2022 - Current
Personal Banker
Commerce Bank
04.2022 - 12.2022
Teacher's Assistant
WSU Tech
01.2020 - 12.2020
Full-Time Clerk
QuikTrip
02.2019 - 04.2022
Brand Ambassador Team Lead
Aeropstale
12.2016 - 12.2018
High School Diploma -
Southeast High School
Secondary Education
WSU Tech
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