Wendy Romero
Houston,US
Summary
Customer-focused Expert Dedicated Sales Manager with more than [10] years of experience and excellent lead generation skills. Bilingual and able to work with people from all levels of an organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Heritage Equity Management
Houston, US
02.2023 - 04.2024
- Identified
- Communicated with tenants and property owners about expectations, paperwork, payments, and other logistics
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Provided excellent customer service, completed routine transactions, analyzed resident concerns, and built relationships with residents
- Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal housing requirements
- Gave prospective tenants tours of the property and gave them valuable information about its main features.
Sales Manager
Cricket Wireless Authorized Retailer
Houston, US
12.2021 - 02.2023
- Educated customers about promotions to increase sales
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Processed new orders quickly and accurately, completing daily transactions
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Cashier
Wic Grocery Service Inc.
Houston, US
12.2019 - 09.2020
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Greeted them and gave them product information as customers entered.
Front Desk Assistant
Breeze MRI, LLC
Houston, US
11.2018 - 11.2019
- Was in charge of a high-volume, multiple-call telephone switchboard
- Was in charge of the executive calendar and the weekly project team meetings
- Incoming mail, faxes, and deliveries were screened and sorted before being routed to the appropriate personnel
- Created agendas, records, and reports organizational systems
- Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
Education
GED
Skills
- Organized
- Multi-task-oriented
- Bilingual and well-versed in the techniques for closing sales deals
- Focused and passionate about building strong client relationships, marketing strategies, and business-to-consumer sales expertise
- Verbal and written communication
- Computer literate
- Account management
- Bilingual in [English and Spanish]
- Sales
- Customer satisfaction
- Customer needs assessment
- Inventory management
- Staff management
- Systems and software programsFile/records maintenance
- Resman
Timeline
Leasing Consultant
Heritage Equity Management
02.2023 - 04.2024
Sales Manager
Cricket Wireless Authorized Retailer
12.2021 - 02.2023
Cashier
Wic Grocery Service Inc.
12.2019 - 09.2020
Front Desk Assistant
Breeze MRI, LLC
11.2018 - 11.2019
GED
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