Sandra Martinez
Houston
Summary
Community Manager with track record of maintaining 95% and above occupancy, 3% or less delinquency, high retention, and consistent 5 star resident reviews. Highly skilled at conflict resolution, adaptable, and committed to team and community success.
Resourceful with over 10 years of expertise in property management operations, identifying problems and providing targeted solutions, as well as increasing overall NOI.
Overview
19
19
years of professional experience
Work History
Community Manager/Project Manager
Linebacker Equity Management
08.2023 - Current
- First point of contact for community managers at six multi-family properties.
- Oversee the administration and operations of each property, ensuring that onsite managers are in compliance of company and state guidelines.
- Perform monthly audits and approve all prospect applications.
- Manage budgets to ensure profitability, approve all marketing and social media engagement, create and update company forms, propose rental rate changes based on market, and propose rehab projects based on industry needs.
- Hire, train, mentor, and provide support for on-site staff.
- Evaluate performance and resolve issues in order to provide the best service to our residents, employees, vendors, and investors.
Assistant Community Manager
Mera Vintage Park
11.2022 - 07.2023
- Provide support to the manager of a luxurious class-A community.
- Assisted in collecting and posting rents, managing leases, addressing resident issues, and providing exceptional customer service to a vibrant 55+ community.
- Also, assisted the sales manager in following up on new prospect leads, giving community tours, and establishing promising relationships with prospective new residents.
Community Manager
Arcturus Investments
01.2020 - 10.2022
- Took on a major rehab project of a 100-unit property devastated by the hurricane and riddled by local crime.
- I began by evicting all problem residents committing crimes and threatening the safety of others, then concentrated on transferring residents to other buildings, as we rebuilt one building at a time.
- Interviewed, supervised, and ensured payroll payments for staff, contractors, and vendors.
- Reached out to Texas Relief and received rent payments for all residents during Covid, resulting in zero delinquencies.
- Submitted daily, weekly, monthly, and annual reports to the owner.
Property Management Assistant
Karya Management
09.2019 - 01.2020
- Accepted the Assistant Manager role for a 398-unit property to prove my skills and competence in a new company.
- Wrote the monthly newsletters, brought delinquency down from 25% to less than 5%, improved resident retention, increased occupancy by 10%, handled all resident issues, and submitted all daily, weekly, and monthly reports.
Property Manager
DMA Properties
03.2007 - 07.2012
- Managed two 98-unit tax credit multifamily affordable housing communities.
- Oversaw application process and ensured income eligibility for all households.
- Hired and managed small staff.
- Maintained high occupancy and high collections for problem property.
- Worked closely with project-based Section 8 and bond programs.
- Responsible for filing evictions.
- Completed 4 state audits with zero findings and recognition for exceptional attention to detail and compliance, resulting in a job offer from the state auditor.
Education
Associate's Degree - Business Administration
Lone Star College
Cypress, TXSkills
- Account Management
- Account Receivables
- Accounts Payable
- Compliance
- Employee Relations Management
- Employee Training
- Fair Housing
- Financial Reporting
- HR Management
- Internal Audits
- Marketing Stategies
- Onesite/RealPage
Languages
Spanish
Native or Bilingual
Timeline
Community Manager/Project Manager
Linebacker Equity Management
08.2023 - Current
Assistant Community Manager
Mera Vintage Park
11.2022 - 07.2023
Community Manager
Arcturus Investments
01.2020 - 10.2022
Property Management Assistant
Karya Management
09.2019 - 01.2020
Property Manager
DMA Properties
03.2007 - 07.2012
Associate's Degree - Business Administration
Lone Star College