Lora Brewster
Sherwood,AR
Summary
Self-taught individual from a small farm town with a successful career in property management. Expertise in overseeing renovations and ensuring smooth maintenance of properties in the area.
Overview
29
29
years of professional experience
Work History
Community Manager/Area Manager
CALCAP Properties
Sherwood, AR, US
01.2024 - Current
- Oversaw transition and integration phase post-complex acquisition.
- Validated countertop and cabinetry measurements for accuracy and alignment for renovations and turns.
- Accurately configured and inspected paint order details using spreadsheets for all renovations and turns.
- Managed repair timelines by organizing and assigning vendor tasks efficiently.
- Guaranteed timely execution of maintenance tasks.
- Oversaw invoice reconciliation and financial records maintenance within accounts operations.
- Handled payroll duties effectively across the organization.
- Directed the council responsible for employee reviews and assessments.
- Conducted comprehensive training sessions for employees and new community managers.
- Executed detailed investigations into applicant backgrounds.
- Managed comprehensive logistics for property transitions.
- Executed regular reviews to uphold quality and safety protocols.
- Managed responsibilities for Section 8 case administration.
- Granted approval for billing utilities once the division submitted.
- Executed preparation and oversight of lease contracts.
- Ensured timely execution of procurement through accurate preparation of purchase orders.
- Oversaw and refined employee recruitment processes.
- Managed ordering activities to enhance efficiency in property acquisitions.
- Coached team members in property management and leasing duties.
- Directed maintenance and tenant relations at dual properties.
- Oversaw recruitment processes within the maintenance department.
- Conducted frequent ROI evaluations to optimize budget allocations.
Property Manager
ICON Lakewood
North Little Rock, AR, US
05.2023 - 02.2024
- Supervised infrastructure of a 216-unit, 26-building residential community.
- Ensured accurate and organized recording of invoices.
- Handled monetary operations efficiently.
- Ensured timely entry of all incoming lead data.
- Facilitated smooth communication through telephone interactions.
- Performed repairs and adjustments to tenant financial ledgers.
- Monitored facilities frequently for ongoing maintenance.
- Oversaw the lifecycle of work orders from creation to completion.
- Assisted tenants in navigating and utilizing portal effectively.
- Distributed timely notices to ensure prompt payments.
- Prepared, reviewed, and maintained eviction filing records.
- Developed structured methods to enhance knowledge transfer for incoming leasing staff.
- Maintained ongoing communication with potential renters to ensure interest.
- Facilitating tenant application procedures.
- Performed ID verification processes for accurate identification.
- Tracked the status of incoming and outgoing residents meticulously.
- Composed event announcements for tenant communication.
- Organized vendor engagements to secure competitive bids.
- Provided informative property tours to potential tenants.
- Ensured organized office environment by maintaining cleanliness and restocking supplies.
- Processed all documentation efficiently.
- Craft key duplicates with precision.
- Prepared and distributed compliance notifications.
- Implemented cost-control measures to optimize budgetary performance.
- Generated recurring reports to track operational metrics over set intervals.
- Directed activities of maintenance personnel.
- Led interview sessions for prospective employees.
- Draft and process documentation for legal proceedings.
- Promoted communication by fostering open reporting culture.
- Collaborated with NLRPD and PCSO to maintain safety protocols for staff, tenants, and visitors.
- Collaborated with pest control teams to maintain adherence to planned schedules.
- Streamlined strategies for improved business renewals and continuity.
- Verified accurate measurements during the make-ready process to ensure proper medication preparation.
Assistant Property Manager
Crossing at Nandina
Little Rock, AR, US
10.2022 - 05.2023
- Managed operations for a multi-family apartment complex with 312 units across 26 buildings.
- Handled invoice documentation efficiently.
- Achieved significant financial post-management.
- Streamlined documentation procedures for lead intake.
- Answering phones
- Fixing ledgers for tenants
- Monitored premises for consistent property maintenance.
- Entering and closing work orders
- Helping tenants with portal
- Posting 3 day notices
- Filing paperwork for eviction
- Filling out paperwork for Assistance (ie CDC, Metro and etc)
- Training new leasing agent
- Follow up with potential tenants
- Helping potential tenants fill out applications
- Running back ground checks, rental verification and ID info checks
- Staying on top of move ins and move outs
- Writing letters to tenants on up coming events
- Calling vendors and scheduling for bids
- Taking potential tenants for tours
- Clean and stocking the office
- File any paperwork
- Make keys
- Posting violation notices
- Budgeting
- Daily, weekly and monthly reports
- Supervision of maintenance staff
- Conducting interviews with potential new staff
- Complete incident reports, also go to prosecuting attorney's office to file charges
- Keeping an open door policy so that if tenants and staff see something they can report
- Work with LRPD and PCSO to insure safety of staff, tenants and visitors
- Work with pest control, to ensure set schedule
- Developed spreadsheets to streamline renovation processes.
Human Resources Coordinator
Guard One Security
Little Rock, AR, US
01.2022 - 10.2022
- Assisted with the recruitment and selection process, including posting job openings, reviewing resumes, conducting initial screenings, and scheduling interviews
- Maintained accurate and up-to-date employee records in compliance with company policies and legal requirements
- Coordinated new hire onboarding activities, including preparing offer letters, conducting orientation sessions, and ensuring completion of required paperwork
- Managed employee benefits administration by enrolling new employees, processing changes to existing plans, and resolving benefit-related inquiries
- Assisted in the development and implementation of HR policies and procedures to ensure compliance with employment laws and regulations
- Conducted exit interviews to gather feedback from departing employees and identify areas for improvement within the organization
- Supported performance management processes by assisting managers in setting goals, tracking progress, providing feedback, and facilitating performance reviews
- Collaborated with hiring managers to create job descriptions that accurately reflected position requirements and qualifications
- Facilitated training programs for employees on topics such as diversity awareness, sexual harassment prevention, workplace safety protocols etc
- Responded promptly to employee inquiries regarding HR policies/procedures or general employment-related questions
- Administered employee recognition programs to foster a positive work environment and boost employee morale
- Prepared reports related to HR metrics such as turnover rates, time-to-fill positions etc., providing insights for strategic decision-making
- Ensured compliance with federal/state labor laws by staying updated on changes/regulations affecting HR practices
Medical Front Office Clerk
White Hall Family Medicine
White Hall, AR, US
12.2021 - 03.2022
- Managed patient check-in and check-out process, ensuring accurate collection of demographic and insurance information
- Scheduled appointments for patients, optimizing the utilization of healthcare providers' time
- Responded to phone calls and emails from patients, addressing inquiries and providing necessary information
- Maintained electronic medical records (EMR) system, updating patient information and documenting interactions accurately
- Verified insurance coverage for patients prior to their appointments, minimizing billing errors
- Coordinated with medical staff to ensure timely delivery of test results to patients
- Assisted in obtaining pre-authorization from insurance companies for procedures or treatments as required
- Handled cash transactions including copayments and balances owed by patients with accuracy and attention to detail
- Collaborated with other departments within the healthcare facility to facilitate efficient patient care coordination
- Assisted in training new front office staff members on office procedures and protocols
- Served as a liaison between physicians, nurses, and patients ensuring effective communication flow
- Maintained cleanliness and organization of the front desk area creating a welcoming environment for visitors
- Demonstrated proficiency in using electronic health record (EHR) software systems such as Epic or Cerner
- Managed a high volume of incoming calls while maintaining professionalism and providing accurate information
- Assisted in coordinating patient referrals to specialists, ensuring timely appointments and smooth transitions of care
- Supported physicians with administrative tasks such as preparing medical reports and correspondence
Office Manager and Property Manager
Ordinary Homes
White Hall, AR, US
01.2009 - 01.2022
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
Bartender and Banquet Manager
Harbor Oaks Golf Club
Pine Bluff, AR, US
01.2001 - 12.2005
- Bartender.customer service
- Set up banquet
- Overseeing up to 7 employees
Substitute Teacher
Cleveland County Schools
Woodlawn, MD, US
08.2000 - 06.2001
- I was the substitute teacher/teacher's aide for 17 students
Account Payable, General office Clerk
Altheimer Oil Company
Altheimer, AR, US
01.1998 - 09.1999
- Account's receivable
- Account's payable
- Enter and correct 7 convenient stores daily report
- Payroll
- Filing paperwork for hot checks
Pharmacy Technician
Oak Park Drug
Pine Bluff, AR, US
01.1996 - 01.1998
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
- Assisted in managing expired medications through proper disposal methods following regulatory guidelines
- Maintained confidentiality of patient information according to HIPAA regulations at all times
Education
High School -
Altheimer High School
05.1996
Skills
- Budgeting
- Marketing
- Time management
- Team management
- Data collection
- Balance Sheet Reconciliation
- GAAP
- Property management
- Financial Report Writing
- Leadership
- Retail sales
- Typing
- Microsoft Excel
- Bookkeeping
- Account Reconciliation
- Kronos
- Front desk
- Problem-solving
- Supervising experience
- Payroll
- Cash handling
- Employee evaluation
- HIPAA
- Construction
- Bank Reconciliation
- Program management
- Customer support
- Renovations
- Team Work
- Shipping & receiving
- General Ledger Accounting
- Profit & loss
- Account management
- Quality control
- Yardi
- Microsoft Outlook
- Childcare
- Office management
- Medical records
- Insurance verification
- Accounts Payable
- Administrative experience
- DocuSign
- Organizational skills
- Windows
- Computer skills
- Medical terminology
- Balance sheet reconciliation
- Help desk
- Medical Office Experience
- English
- Section 8
- SOX
- Retail management
- Tax Experience
- Negotiation
- Cabinet measuring and insulation
- Multi-line phone systems
- Recruiting
- Forecasting
- Pharmacy technician experience
- Communication skills
- General ledger accounting
- Google Docs
- Microsoft Office
- Social media management
- Financial Statement Preparation
- Project management
- Heavy lifting
- Sales
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Community Manager/Area Manager
CALCAP Properties
01.2024 - Current
Property Manager
ICON Lakewood
05.2023 - 02.2024
Assistant Property Manager
Crossing at Nandina
10.2022 - 05.2023
Human Resources Coordinator
Guard One Security
01.2022 - 10.2022
Medical Front Office Clerk
White Hall Family Medicine
12.2021 - 03.2022
Office Manager and Property Manager
Ordinary Homes
01.2009 - 01.2022
Bartender and Banquet Manager
Harbor Oaks Golf Club
01.2001 - 12.2005
Substitute Teacher
Cleveland County Schools
08.2000 - 06.2001
Account Payable, General office Clerk
Altheimer Oil Company
01.1998 - 09.1999
Pharmacy Technician
Oak Park Drug
01.1996 - 01.1998
High School -
Altheimer High School