Leeann Pollok
Leesburg,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Area Manager Manager
Personal Mini Storage
Orlando, FL
02.2022 - Current
- Provided guidance on the implementation of new policies and procedures in stores.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of tenant information such as payment history, contact details.
- Organized, delegated and monitored daily operations of self-storage facility.
Self Storage Manager
A+ Self Storage
Flint, MI
02.2021 - 11.2021
- Ensured high level occupancy through excellence in customer service and sales. Decreased delinquencies by maintaining continuous contact with past due customers to encourage them to stay current.
Testing Technician
Michigan Vision Institute
Flint, MI
10.2020 - 02.2021
- Utilized advanced equipment to test patient vision. Provided excellent care and customer service to ensure patient comfort. Charted and documented customer data to aid optometrists in qualitative patient care.
Self Storage Manager
My Space Self Storage
Flint , MI
11.2015 - 10.2020
- resided the highest standard of customer service and utilized sales skills to increase occupancy. Rented and maintained U-Haul equipment to meet ancillary income goals on a continuous basis.
Self Storage Manager
Owosso Mini Storage
Owosso, MI
11.2014 - 11.2015
- Helping to onboard a new facility and aided in the implementation of new company policy. Worked to elevate the physical and business standards of the property to a profitable level.
Self Storage Manager
A++ Secure Storage
Flint , MI
03.2011 - 08.2012
- Aide in the rehabilitation of a substandard facility to a new level of excellence. Saw increased occupancy from 30% to over 80% in roughly 1.5 years. Worked with management team to implement industry standard practices and procedures. Provided excellent customer service to ensure existing tenants were comfortable with new policies.
Self Storage Manager
Ez Storage Depot
Towson & Owing Mills, MD
03.2010 - 03.2011
- Began a new career in the self-storage industry. Worked hard to learn the standards and practices of the industry and excelled. After Signing raising the standards at my first facility, was moved to another distressed property to rehabilitate that one as well. Increased occupancy as well as brought the physical standards up to company standards.
Skills
- Self-Storage Management
- Self-Storage Software
- Self-Storage Reporting
- Customer Service
- Sales
- Administrative
- Tasks
- Budgeting
- Training
- U-Haul Software
- Self-Motivated
- Self-Driven
- Self-Starter
- Self-Sufficient
- Property Maintenance
Timeline
Area Manager Manager
Personal Mini Storage
02.2022 - Current
Self Storage Manager
A+ Self Storage
02.2021 - 11.2021
Testing Technician
Michigan Vision Institute
10.2020 - 02.2021
Self Storage Manager
My Space Self Storage
11.2015 - 10.2020
Self Storage Manager
Owosso Mini Storage
11.2014 - 11.2015
Self Storage Manager
A++ Secure Storage
03.2011 - 08.2012
Self Storage Manager
Ez Storage Depot
03.2010 - 03.2011
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