Eric Williams
Covington,GA
Summary
Dynamic leader with extensive operational management and customer service experience. Proven ability to implement process improvements and manage vendor relationships, resulting in enhanced operational efficiency and financial success across multiple properties.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Area Operations Manager/District Manager
National Storage Affiliates
Denver, Colorado
01.2022 - Current
- Oversaw daily operations across multiple storage facilities.
- Managed staff performance and provided training for new employees.
- Ensure all facilities were meeting financial goals.
- Managed vendor relationships to ensure service quality and compliance.
- Conducted regular audits to maintain operational standards and safety compliance.
- Implemented innovative strategies designed to increase efficiency while reducing costs.
Multi -Unit Property Manager /Trainer
Metro Self Storage LLC
Stone Mountain, Georgia
11.2012 - 02.2022
- Managed daily operations of storage facilities ensuring smooth functionality.
- Oversaw maintenance activities to maintain property cleanliness and safety standards.
- Trained staff on effective communication and problem-solving techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Oversaw property maintenance, coordinating repairs with vendors and contractors.
- Conducted regular property inspections to ensure compliance with regulations.
Hotel General Manager
Marriott Corporation
Atlanta, GA
03.2007 - 11.2012
- Oversaw daily hotel operations and ensured adherence to company standards.
- Managed staff recruitment, training, and performance evaluations for all departments.
- Developed and implemented operational policies to enhance guest satisfaction.
- Coordinated marketing strategies to promote hotel services and increase occupancy.
- Monitored budget expenditures and controlled costs for efficient resource management.
- Evaluated guest feedback and resolved issues promptly to maintain high service quality.
Education
Bachelor of Science - Management/Hospitality Mangement
Grambling State University
Grambling, LA 08.1989 - 05.1993
Skills
- Operational management
- Budgeting
- PL evaluations and breakdowns
- Disney World customer service training
- Dale Carnegie Management Training
- Yardi Storage Manager
- Centershift/Yardi/SSM PMS Systems
- Dayforce/ADP/Paycom Payroll Systems
Timeline
Area Operations Manager/District Manager
National Storage Affiliates
01.2022 - Current
Multi -Unit Property Manager /Trainer
Metro Self Storage LLC
11.2012 - 02.2022
Hotel General Manager
Marriott Corporation
03.2007 - 11.2012
Bachelor of Science - Management/Hospitality Mangement
Grambling State University
08.1989 - 05.1993