Tyrece Stinson
ATLANTA,GA
Summary
Results-driven District Operations Manager with extensive experience in optimizing daily operations to enhance efficiency and profitability. Spearheaded operational improvements that boosted productivity and reduced costs. Led initiatives that fostered positive change and elevated overall performance, prioritizing exceptional customer service.
Overview
9
9
years of professional experience
Work History
District operations Manager
Caliber car wash
ATLANTA, GA
06.2023 - Current
- Oversaw multiple car wash locations, ensuring consistent service quality and operational standards across all sites. Drove sales growth and enhanced customer experience at all locations. Developed and mentored location managers to uphold company values and meet business objectives.
- Oversaw daily operations across multiple car wash locations.
- Managed staff scheduling and performance evaluations for team members.
- Implemented standard operating procedures for service quality and efficiency.
Verizon tech specialist
Verizon Wireless
Winston-Salem, NC
03.2020 - 06.2023
- Provided technical support and solutions to customers, enhancing their experience with Verizon products and services. Responsible for troubleshooting and resolving technical issues efficiently, which improved customer retention and satisfaction rates. Collaborated with cross-functional teams to implement new technologies and optimize service delivery
- Diagnosed technical issues for customers using troubleshooting software.
- Provided training to new technicians on equipment and systems.
- Coordinated service installations and repairs with field technicians.
Department Manager
Home Depot
Winston-Salem, Nc
04.2018 - 08.2020
- Managed the lumber and flooring department, focusing on inventory control and customer service improvement. Oversaw a team to ensure high standards of product knowledge and sales techniques, leading to increased customer satisfaction and sales revenue. Implemented strategies to streamline operations and optimize department performance.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and supervised team members to enhance product knowledge and service skills.
- Oversaw inventory management, ensuring stock availability and organization across departments.
Team Lead
Target
Winston-Salem, Nc
05.2017 - 03.2018
- Led team meetings to discuss daily operations and address challenges.
- Oversaw staff performance and provided constructive feedback for improvement.
- Coordinated inventory management to ensure stock levels met customer demand.
- Trained new employees on store policies and customer service techniques.
Education
Bachelor of Science - Business Administration And Management
North Carolina A&T State University
Greensboro, NC 08.2025 -
Skills
- Operational management
- Sales growth strategies
- Customer experience
- Performance metrics
- Service optimization
- Inventory control
- Financial management
- Data analysis
- Contract management
- P&L management
- Cost reduction
- Forecasting
- Business planning
- Compliance management
- Emergency preparedness
- Fraud prevention
- Shrink control
- Facility management
- Staff training
- Team development
- Staff supervision
- Staff development
- Performance evaluations
- Supervisory training
- Sales support
- Cross-functional collaboration
- Leadership skills
- Effective communication
- Verbal and written communication
- Interpersonal skills
- Conflict resolution
- Problem solving
- Time management
- Task prioritization
- Performance improvements
- Financial management
- Employee relations
- Business administration
- Asset management
- Maintenance scheduling
- Safety protocol
- Supervisory role background
- Report writing
- Task prioritization
- Supervisory training
- Verbal and written communication
References
References available upon request.
Timeline
Bachelor of Science - Business Administration And Management
North Carolina A&T State University
08.2025 -
District operations Manager
Caliber car wash
06.2023 - Current
Verizon tech specialist
Verizon Wireless
03.2020 - 06.2023
Department Manager
Home Depot
04.2018 - 08.2020
Team Lead
Target
05.2017 - 03.2018