Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamahl Hamilton

Houston

Summary

Highly skilled District Operations Manager with robust experience in overseeing daily operations, improving efficiencies, and increasing profitability. Possess strong leadership capabilities, keen business acumen and deep understanding of strategic planning and execution. Demonstrated track record in implementing operational improvements to drive productivity and cost reduction. Acted as a catalyst for positive change within previous roles, significantly enhancing overall performance while keeping excellent customer service at the forefront.

Overview

11
11
years of professional experience

Work History

District Operations Manager

Raw Wheels & Tires
Houston
05.2023 - Current
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Cultivated relationships with vendors to secure competitive pricing for supplies and services.
  • Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Monitored store budgets regularly to ensure financial objectives were met or exceeded.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Director of Operations

RimTyme Custom Wheels and Tires
Fayetteville
09.2022 - 05.2023
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Contributed to organizational strategic direction to improve products and services.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Created policies and procedures for improved workflow processes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Organized and oversaw work schedules of departmental managers.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Delegated work to staff, setting priorities and goals.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Directed the operations and logistics of a multi-million dollar business.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formed and sustained strategic relationships with clients.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Regional Operations Manager

RimTyme Custom Wheels and Tires
Metairie
12.2021 - 09.2022
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
  • Created performance reviews for staff members based on established criteria.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Supported and planned various effective marketing and sales strategies.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Coordinated with other regional managers to ensure consistency in processes across multiple locations.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Managed inventory levels within the region to ensure sufficient supplies were available at all times.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Developed training programs designed to enhance employee knowledge of operational processes and procedures.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained accurate records of all operational activities in accordance with company guidelines.
  • Decreased district operational overhead between branches while improving overall sales.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Organized events such as conferences or workshops aimed at improving operational practices in the region.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked with cross-functional teams to achieve goals.

Multi-Unit Manager

RimTyme Custom Wheels and Tires
Jackson
01.2019 - 12.2021
  • Recruited and trained new employees to meet job requirements.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
  • Assisted in developing marketing campaigns tailored specifically for different regions or demographics.
  • Produced thorough, accurate and timely reports of project activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
  • Negotiated contracts with vendors for goods or services used by multiple stores.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
  • Monitored daily operations of multiple locations including scheduling shifts for staff members.
  • Investigated customer complaints related to product quality or service issues at any given store location.
  • Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Oversaw training programs designed to educate staff on proper cash handling procedures.
  • Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
  • Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.

Assistant Store Manager

RimTyme Custom Wheels and Tires
Fyetteville
04.2016 - 12.2018
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained inventory by checking merchandise to determine levels.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Maintained a safe working environment by enforcing safety regulations.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided training to new employees on company policies and procedures.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Coached and developed store associates through formal and informal interactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Manager

RimTyme Custom Wheels and Tires
Fayetteville
07.2014 - 03.2016
  • Gained market share in new sales performance through aggressive team training.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Identified and developed new markets for products or services.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Resolved customer complaints regarding sales and service.
  • Established relationships with key clients, while maintaining existing customer base.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Supported sales team members to drive growth and development.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Managed daily operations of sales department, including supervision of staff members.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Some College (No Degree) - Criminal Justice

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Operational strategy
  • Financial analysis
  • Budget management
  • Performance metrics
  • Vendor negotiation
  • Team leadership
  • Process improvement
  • Risk assessment
  • Data analysis
  • Project management
  • Relationship building
  • Compliance management
  • Employee relations
  • Performance evaluations
  • Supply chain logistics
  • Operations management
  • Emergency preparedness
  • Financial management
  • Business planning
  • Staff training and development
  • Contract management
  • Asset management
  • Operational excellence
  • Labor law compliance
  • Cost reduction
  • Fraud prevention
  • Warehouse management
  • Vendor sourcing
  • Incident management
  • Distribution management
  • Key performance indicators
  • Business administration
  • P&L management
  • Facilities management
  • Excellent interpersonal skills
  • Sales support
  • Operational efficiency

Timeline

District Operations Manager

Raw Wheels & Tires
05.2023 - Current

Director of Operations

RimTyme Custom Wheels and Tires
09.2022 - 05.2023

Regional Operations Manager

RimTyme Custom Wheels and Tires
12.2021 - 09.2022

Multi-Unit Manager

RimTyme Custom Wheels and Tires
01.2019 - 12.2021

Assistant Store Manager

RimTyme Custom Wheels and Tires
04.2016 - 12.2018

Sales Manager

RimTyme Custom Wheels and Tires
07.2014 - 03.2016

Some College (No Degree) - Criminal Justice

Fayetteville Technical Community College

Similar Profiles

CREATE PROFILE
Jamahl Hamilton