Sarai Rivera
Chicago,IL
Summary
Motivated operations leader with 8+ years of multi-unit management experience in healthcare retail. Proven ability to improve profitability, optimize workflows, and lead high-performing teams across 21 locations. Strong background in P&L; management, data analysis, and customer experience improvement.
Overview
2027
2027
years of professional experience
Work History
District Operations Manager
MyEyeDr.
Chicago
01.2024 - Current
- Oversee 21 locations driving operational efficiency and consistent customer experience
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the region
- Conducted regular performance evaluations, ensuring alignment with company goals and objectives
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations
- Mentored and developed management teams, fostering professional growth and leadership skills
- Improve revenue through workflow optimization and team coaching
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth
General Manager
MyEyeDr.
01.2018 - 01.2024
- Managed full business operations including revenue growth and staffing performance
- Implemented operational best practices to improve profitability
- Led training initiatives to ensure process consistency and compliance
- Analyzed performance metrics daily to meet revenue and KPI goals
- Managed Profit and Loss statements and payroll to increase profitability
- Developed team leaders to management and improved overall productivity
- Directed daily operations to optimize team performance and enhance patient experience
- Implemented strategic initiatives to increase operational efficiency and service quality
Business Owner
Exotic Fadez, LLC.
Chicago
2024 - Current
- Manage business operations, financial tracking, and compliance documentation
- Support budgeting, revenue tracking, and growth strategy
- Coordinate client experience and operational workflows
- Developed marketing strategies to enhance customer engagement and attract new clients.
Education
Associate of Arts -
Kendall College
ILSkills
- Process Improvement
- Team Leadership
- Financial Analysis
- Client Relationship Management
- Sales Strategy
- Training & Development
- Customer Experience Optimization
- Operational excellence
- Business planning
Timeline
District Operations Manager
MyEyeDr.
01.2024 - Current
General Manager
MyEyeDr.
01.2018 - 01.2024
Business Owner
Exotic Fadez, LLC.
2024 - Current
Associate of Arts -
Kendall College