Jason Talbot
Perry,UT
Summary
I was the District Operations Manager for the entire state of Utah. I worked for Premiere Service Group which is in charge of installing all flooring projects for the 16 Lowe's stores in Utah. On any given day, I'd be responsible for 20-30 installs. That process included texting the customers prior to their install, making contact with the customer during the install, and making sure that they were 100% happy after their install. Customer service was my top priority. When I took over as the District Operation Manager, the "Likelihood to Recommend" (or positive review percentage) was below 50% from customers. When I left the company the Likelihood to Recommend reviews were over 80%, the highest it had ever been within the company in the state of Utah. This was accomplished by excellent customer service, taking care of the customer, and making the customer the top priority.
Part of my responsibility as a District Operations Manager was being over 4 warehouses for Premier Service Group. My responsibilities included inventory management, using a forklift, and various other warehouse materials.
Overview
27
27
years of professional experience
Work History
District Operations Manager
Premiere Service Group
04.2021 - 12.2023
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Manager of Lumber, Flooring, and Installs Dept.
Lowe's
03.2020 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Chief Deputy
Weber County Sheriff's Office
12.1996 - 05.2019
- Filled in for absent sheriff to maintain continuous leadership structure and support team members.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Implemented community policing initiatives to strengthen relationships with local citizens.
Education
Peace Officer Certification - Criminal Justice
Weber State University Police Academy
Ogden, UT02.1996
Skills
- Operations Management
- Customer Service
- Process Improvement
- Excellent Interpersonal Skills
- Customer Service Management
- Warehouse Management
- Shipping and Receiving
- Lifting and Sorting
- Labeling and Boxing
- Inventory Counting
- Product Verification
Timeline
District Operations Manager
Premiere Service Group
04.2021 - 12.2023
Manager of Lumber, Flooring, and Installs Dept.
Lowe's
03.2020 - 04.2021
Chief Deputy
Weber County Sheriff's Office
12.1996 - 05.2019
Peace Officer Certification - Criminal Justice
Weber State University Police Academy
Similar Profiles
Nina SegnouNina Segnou
C.N.A/Elderly Caregiver at Premiere Care ServiceC.N.A/Elderly Caregiver at Premiere Care Service
Patricia MurabitoPatricia Murabito
Real Estate Agent at Premiere Property GroupReal Estate Agent at Premiere Property Group
Katie LightKatie Light
Oregon Real Estate Broker at Premiere Property GroupOregon Real Estate Broker at Premiere Property Group