Colleen Kemp
Batavia,NY
Summary
Self-guided and detail-oriented Office Operations Manager with a background in managing administrative tasks and streamlining office procedures. Strategic planning abilities and proficiency in problem-solving. Blends advanced organizational, technical, and business expertise to improve operational efficiency, and implementing cost-saving strategies to enhance workflow. Distinguished skills in data entry and communications, and managing multiple tasks and priorities.
Broad experience includes office management, payroll and human resources, accounting, accounts receivable and payable, invoicing, vendor negotiations, and contract management.
Results-driven Restaurant District Manager, known for productivity and efficiency in task completion. Specialize in operational management, financial oversight, and team leadership. Excels in communication, problem-solving, and strategic planning to enhance performance across multiple locations. Committed to fostering positive customer experiences while driving profitability and operational excellence. Generates new business through the creative use of social media. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Operations/District Manager
Alex's Place Restaurant / Eli Fish Brewing Company
Batavia, NY
07.2007 - Current
- Execute daily transactions, reconciliations, and data entry in QuickBooks.
- Responsible for managing the company's accounts receivable and accounts payable.
- Balance cash registers, deposits, and bank transactions to maintain accuracy.
- Enter Payroll data from the Toast point-of-sale into the Paychex system. This includes the breakdown of wage compensation for hourly and tipped employees, and documentation of sales.
- Submit information to NYS for medical garnishments and forward child support information to Paychex for processing.
- Complete Weekly Prime Cost Sheet to track the cost of goods, labor, and weekly profit and loss sheets. Evaluate and implement changes in areas to improve.
- Complete quarterly worksheets and payments for workers' compensation and New York State disability.
- File disability and workers compensation claims, and manage follow-up paperwork for insurance claims filed.
- Conduct audits under insurance companies to ensure compliance.
- File and maintain the required paperwork for licenses and permits.
- Analyze existing procedures and costs to identify needed changes, and implement effective control systems to reduce areas, and increase profits.
- Conduct property assessments, and make arrangements with contractors to rectify any issues.
- Implement marketing initiatives, including advertising campaigns, social media presence, and email campaigns. Create social media posts.
- Plan special events, such as promotions or fundraisers, to increase the visibility of the restaurants.
- Provide ongoing coaching, feedback, and guidance to store managers on operational issues such as labor management, inventory control, and cost containment.
- Resolve escalated customer complaints in a timely manner, while maintaining high levels of customer satisfaction.
- Perform monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
- Organize team meetings once a week to discuss progress toward goals, share best practices, and address any issues that may arise.
- Coach team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
- Recruit, interview, and hire qualified personnel for positions that become available.
- Contact on-site and off-site catering and event inquiries, and assist customers in placing orders and scheduling events.
- Utilize 7 shifts platform which includes, scheduling shifts, tracking labor costs and communication with employees.
- Ensured compliance with safety regulations within the workplace environment.
Education
High School Diploma -
Batavia High School
Batavia, NY06-1988
Some College (No Degree) - Business Management
Genesee Valley BOCES
Batavia, NYSkills
- Operational management
- Financial analysis
- Payroll administration
- Inventory control
- Customer service
- Operational audits
- Event planning
- Restaurant marketing
- Organizational skills
- Catering coordination
- Labor and food cost control
- Intuit quick-books
- Business development
Group Commitee
- Alex's Place / Chef Russell Bugbee Golf Tournament. I am the chairperson for this annual tournament. I select and acquire volunteers to help obtain donations and staff for the event. I organize the raffles and drawings to increase the profit for the organizations we are raising the funds for. I work with our restaurant and the country club on menu selection for the day. I complete all paperwork after the event and distribute funds to the organizations. This is a dual fundraiser, funds are presented in two separate public presentations.
References
- Micheal Rosenbeck 13 Lewis Avenue Batavia NY 14020 - 585-750-5734
- John E Crawford 2879 Douthit Rd. Mineral Bluff. GA 30559 585-734-6625
- Erika Siverling 3647 Galloway Rd Batavia NY 14020 - 585-506-2304
Timeline
Operations/District Manager
Alex's Place Restaurant / Eli Fish Brewing Company
07.2007 - Current
High School Diploma -
Batavia High School
Some College (No Degree) - Business Management
Genesee Valley BOCES