Summary
Overview
Work History
Skills
Timeline
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Crystal Vo

San Jose,CA

Summary

Enthusiastic Gaming Associate with knowledge of social media, using CRMs, and NLP. Skilled in networking, building relationships, and cold-calling. Seeking a dynamic recruiting role to identify top talent and foster positive and inclusive workplaces.

Overview

10
10
years of professional experience

Work History

Gaming Associate

Knighted Ventures
06.2023 - Current
  • Observed and developed an understanding of the dynamics of working in a casino environment during the night shift, enabling identification of the qualities that constitute a proficient associate.
  • Fostered a positive environment wherein team members felt acknowledged and supported during inherently demanding shifts.
  • Built strong rapport with players, thereby enhancing their experience through exceptional customer service and maintaining a friendly yet professional demeanor at all times.
  • Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.

TEFL Teacher

Italki
02.2018 - 05.2021
  • Built excellent rapport with clients that resulted in repeat client bookings.
  • Facilitated virtual meetings with clients via webcam to discuss and strategize around their goals.
  • Coordinated and oversaw a weekly schedule comprising of 40 virtual client meetings and calls.

Customer Service Specialist

Sunbasket Foods
08.2016 - 07.2017
  • Consistently ranked in the top 3 performers in my department every week.
  • Managed a high-volume workload encompassing hundreds of calls per week, including cold calling initiatives.
  • Utilized Salesforce CRM and spreadsheets to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers resulting in 25% customer retention rate.

Community Outreach Coordinator

Jazen Tea
08.2014 - 12.2015
  • Acted as main point of communication between management, clinical staffs, and external community.
  • Utilized existing networks within community to identify and connect with potential partners.
  • Organized and coordinated events and attract customers and clients, and promote opportunities.

Skills

  • Candidate Relationship Management (CRM)
  • Networking
  • Social Media
  • Communication
  • Professionalism
  • Outbound Calling
  • Negotiation
  • Cold-calling

Timeline

Gaming Associate

Knighted Ventures
06.2023 - Current

TEFL Teacher

Italki
02.2018 - 05.2021

Customer Service Specialist

Sunbasket Foods
08.2016 - 07.2017

Community Outreach Coordinator

Jazen Tea
08.2014 - 12.2015

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Crystal Vo