CRYSTAL WAKE
Aurora,CO
Summary
Dynamic professional with a proven track record at Covius, adept in document archiving and audit preparation, showcasing exceptional time management and team leadership skills. Excelled in enhancing customer service and streamlining processes, significantly improving efficiency. Skilled in JavaScript and Python, committed to driving success and achieving remarkable outcomes through strategic planning and effective communication.
Overview
14
14
years of professional experience
Work History
Document Management Associate
Covius
05.2021 - Current
- Provided excellent customer service, resolving issues related to documentation promptly and professionally.
- Prioritized and planned work activities, organized personal deadlines and managed time well.
- Facilitated smooth audits by ensuring easy access to all necessary documentation during inspections or reviews.
- Reduced processing time by efficiently managing high volumes of documents daily.
- Maintained confidentiality of sensitive information, adhering to strict privacy policies while handling confidential documents.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Debt Recovery Specialist
Rausch Sturm
07.2020 - 10.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Accounting Assistant
Conquest One, Inc
09.2019 - 07.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
General Manager
2nd and Charles
07.2010 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
High School Diploma -
Arkansas Department of Education
Professional Certification - Data Scientist Natural Language Processing
Codecademy
New York, NY07.2024
Certificate of Completion - Machine Learning/AI Engineer
Codecademy
New York, NY07.2024
Professional Certification - Data Scientist Machine Learning
Codecademy
New York, NY06.2024
Professional Certification - Data Scientist Inference
Codecademy
New York, NY04.2024
Professional Certification - Data Scientist Analytics
Codecademy
New York, NY02.2024
Certificate of Completion - Business Intelligence Data Analyst
Codecademy
New York, NY11.2023
Professional Certification - Computer Science
Codecademy
New York, NY09.2023
Skills
- Basic HTML and CSS
- Bash and Python
- Javascript
- R Programming
- Document archiving
- Adobe Acrobat
- Access Control
- Audit preparation
- Time Management
- Verbal and written communication
- Account Management
- Team Leadership
Timeline
Document Management Associate
Covius
05.2021 - Current
Debt Recovery Specialist
Rausch Sturm
07.2020 - 10.2020
Accounting Assistant
Conquest One, Inc
09.2019 - 07.2020
General Manager
2nd and Charles
07.2010 - 08.2019
High School Diploma -
Arkansas Department of Education
Professional Certification - Data Scientist Natural Language Processing
Codecademy
Certificate of Completion - Machine Learning/AI Engineer
Codecademy
Professional Certification - Data Scientist Machine Learning
Codecademy
Professional Certification - Data Scientist Inference
Codecademy
Professional Certification - Data Scientist Analytics
Codecademy
Certificate of Completion - Business Intelligence Data Analyst
Codecademy
Professional Certification - Computer Science
Codecademy
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