Crystal Washington
Katy,TX
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
8
years of professional experience
Work History
RN Case Manager
Somatus
Remote
01.2023 - Current
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
Nursing House Supervisor
Nexus Children's Hospital
Spring, Texas
08.2022 - Current
- Provided emergency response during shifts and when on-call.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Administered medications subcutaneously, orally and via IV.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
RN Floor Nurse
The Behavior Hospital Of Bellaire
Houston, TX
05.2022 - 08.2022
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Floor Nurse Manager
Sugarland Healthcare Center
Sugarland , Texas
01.2021 - 05.2022
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Floor Nurse
The Hallmark Retirement Facility
Houston , TX
08.2018 - 01.2021
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Utilized Point Click Care to document nursing assessments, treatments, medications and discharge instructions.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
Floor Nurse
Integrated Healthcare Staffing
Houston, TX
05.2016 - 08.2018
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
Education
Associate of Science - Nursing
The College of Health Care Professions
Houston, TX10.2021
Practical Nursing - Nursing
Louisiana Delta Community College
Monroe, LA12.2004
High School Diploma -
Huttig High School
Huttig, AR05.2002
Skills
- Immunizations and Vaccinations
- Nursing Staff Supervision
- Employee Work Scheduling
- Diet and Nutrition
- Preventive Healthcare
- Patient Care Assessment
- Clinical Staff Management
- Excellent Communication
- Written Communication
- Flexible and Adaptable
Community Involvement
Meals On Wheels
Adopt a Child of a deceased or injured parent for Christmas with Mt. Olive AME Church.
Timeline
RN Case Manager
Somatus
01.2023 - Current
Nursing House Supervisor
Nexus Children's Hospital
08.2022 - Current
RN Floor Nurse
The Behavior Hospital Of Bellaire
05.2022 - 08.2022
Floor Nurse Manager
Sugarland Healthcare Center
01.2021 - 05.2022
Floor Nurse
The Hallmark Retirement Facility
08.2018 - 01.2021
Floor Nurse
Integrated Healthcare Staffing
05.2016 - 08.2018
Associate of Science - Nursing
The College of Health Care Professions
Practical Nursing - Nursing
Louisiana Delta Community College
High School Diploma -
Huttig High School