Jorge Jonathan Zárate
Fort Worth
Summary
Dedicated customer service professional with experience managing office operations and supporting customers in fast-paced environments. Proven ability to multitask, resolve concerns efficiently, handle confidential information, and provide exceptional service while maintaining accuracy and professionalism. Seeking to transition into financial services by leveraging strong communication, problem-solving, and relationship-building skills to support clients and help them achieve their financial goals.
Overview
13
13
years of professional experience
Work History
City Carrier
United States Postal Service
Fort Worth, TX
03.2019 - Current
- Provided exceptional customer service by addressing customer inquiries and resolving delivery-related concerns.
- Processed financial transactions accurately while handling payments and accountable mail.
- Demonstrated strong attention to detail when verifying addresses, signatures, and delivery documentation.
- Worked independently in a fast-paced environment while maintaining accuracy and professionalism.
- Communicated postal policies and service options clearly to customers, ensuring a positive customer experience.
Office Manager
FedEx Office
03.2013 - 03.2019
- Managed customer interactions by actively listening to concerns, resolving issues, and delivering exceptional service.
- Oversaw daily office operations while maintaining accuracy, organization, and efficient workflow management.
- Built strong client relationships by providing personalized support and professional guidance.
- Collaborated with internal teams to ensure timely resolution of customer needs and operational requests.
- Trained and mentored team members on office procedures, customer service standards, and best practices.
- Developed and implemented process improvements that increased efficiency and enhanced the customer experience.
Education
Associate of Arts - Business Administration
Tarrant County College
Fort Worth, TX03-2011
Skills
- Client relationship management
- Team coaching and mentoring
- Adaptability in technical environments
- Strong multitasking ability
- Effective communication
- Time management proficiency
- Customer engagement
Timeline
City Carrier
United States Postal Service
03.2019 - Current
Office Manager
FedEx Office
03.2013 - 03.2019
Associate of Arts - Business Administration
Tarrant County College