CRYSTAL WEATHERS
Conroe
Summary
Customer service professional with a strong track record of leading teams and delivering high-quality customer experiences in a variety of professional settings. Known for creating positive work environments, boosting team performance, and implementing effective service processes. Brings strong communication and problem-solving skills, with a history of resolving issues efficiently and improving customer satisfaction. Committed to continuous improvement and contributing to overall operational success.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Freedomcare
Atlanta
01.2026 - Current
- Assisted client with daily living activities and personal hygiene routines to enhance comfort and independence.
- Administered medications according to prescribed schedules and guidelines.
- Prepared nutritious meals tailored to dietary needs and preferences, promoting health and well-being.
- Maintained clean, safe, and organized living environment for client, ensuring optimal health and safety.
Lead cashier/Bartender
Rodney Scott's BBQ
Atlanta
05.2023 - 11.2025
- Trained new cashiers/bartenders on customer service and operational procedures, enhancing team readiness and service quality.
- Handled cash transactions accurately while effectively managing closing registers to maintain operational efficiency.
- Supervised cash handling, ensuring accuracy and minimizing discrepancies during high-volume transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server
Jamerican Lounge
College Park
06.2021 - 12.2023
- Delivered exceptional customer service in fast-paced lounge, enhancing guest satisfaction.
- Accurately processed cash, credit card, and other payment transactions quickly and efficiently.
- Collaborated with kitchen staff to coordinate food and drink service.
- Trained new staff on service standards and menu details, improving service consistency.
- Showcased knowledge of wines, beers, spirits, and cocktails to enhance customer experience.
Server
Hard Rock Cafe
Atlanta
01.2017 - 03.2020
- Delivered exceptional customer service to create memorable dining experiences.
- Recommended menu items tailored to guest preferences to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed cash transactions accurately, ensuring compliance with company cash handling procedures.
Account Agent
VXI Global
Atlanta
08.2015 - 10.2016
- Managed client accounts, enhancing satisfaction and fostering retention.
- Guided customers in understanding billing statements and resolving disputes, ensuring clarity and trust.
- Resolved customer inquiries and issues, improving overall support experience.
- Collaborated with team members to enhance service delivery processes.
Education
Diploma -
Benjamin Banneker High School
Skills
- Management
- Problem solving
- Communication
- Leadership
- Patient record management
- Deadline management
- Customer management
- Scheduling appointments
- Basic financial transactions
- Strong work ethic
Timeline
Personal Care Assistant
Freedomcare
01.2026 - Current
Lead cashier/Bartender
Rodney Scott's BBQ
05.2023 - 11.2025
Server
Jamerican Lounge
06.2021 - 12.2023
Server
Hard Rock Cafe
01.2017 - 03.2020
Account Agent
VXI Global
08.2015 - 10.2016
Diploma -
Benjamin Banneker High School