Crystal White
San Antonio,TX
Summary
Authorized to work in the US for any employer. Over 6 years' experience in customer service. Able to create a positive impression with any company through efficient and professional interactions. A self-motivated and disciplined individual with a strong work ethic and proven track record. Dependable, personable, and dedicated to great customer engagements.
Volunteer at Child Advocate San Antonio (CASA). Volunteered at Kiddie Round Up for two years. Enthusiastic Special Education Paraprofessional experienced in small group instruction and student supervision. Sharp and highly trained with desire to positively impact students with learning disabilities.
Overview
12
12
years of professional experience
Work History
Special Education Instructional Aide
Judson Independent School District
Converse, TX
08.2023 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Developed and managed instructional materials and reports.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
Front End Supervisor
Target
San Antonio, TX
04.2015 - 07.2019
- Helped customers with transactions
- Processed payments at Guest Service
- Addressed customer concerns and issued refunds
- Processed sales and exchanges
- Counted monies from all registers at end of night and balanced safe
- Supervisor position for 3 years.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Retail Sales Consultant
OfficeMax
San Antonio, TX
02.2013 - 04.2015
- Processed sales and payments
- Maintained accurate records of all transactions
- Packaged merchandise and assisted customers in loading when needed
- Addressed customer concerns and issued refunds
- Assisted with inventory management activities
- Helped stock shelves
- Drove sales to meet daily goals
- Operated point-of-sales (POS) system
- Straightened merchandise displays on sales floor
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Mail Clerk
United States Postal Service
San Antonio, TX
12.2012 - 01.2013
- Stocked mail
- Lifted up to 85 lbs
- 100% accuracy
- Loaded up trucks to help get mail sent to other stations.
- Processed and organized incoming mail for distribution to appropriate departments.
Sales Representative
Cutco
San Antonio, TX
06.2012 - 09.2012
- Called over 20 customers and placed orders online
- Processed sales and payments
- Assisted in any customer service issue
- Top seller of week
- Helped maintain excellent customer service
- Sold knives
- Answered product and service related questions
- Made outbound calls to prospective customers
- Set up sales appointments with clients
Education
Master of Social Work - Social Work
Walden University
Minneapolis, MN05-2026
Bachelor of Arts - Sociology
Texas A&M University
San Antonio, TX12.2023
High School Diploma -
Judson High School
Converse, TX06.2012
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Bilingual in Spanish and English
- Guest Relations Experience
- Microsoft Office expert
- Sales Quota Achievement
- Staff Training
- Refund Processing
- Credit Card Payment Processing
- Closing Sales
- Money Handling Abilities
- Staff Supervision
- Listening Skills
- Classroom Organization
- Educational Support
- Lesson Planning
- Data Collection
- Progress Monitoring
References
References available upon request.
Timeline
Special Education Instructional Aide
Judson Independent School District
08.2023 - Current
Front End Supervisor
Target
04.2015 - 07.2019
Retail Sales Consultant
OfficeMax
02.2013 - 04.2015
Mail Clerk
United States Postal Service
12.2012 - 01.2013
Sales Representative
Cutco
06.2012 - 09.2012
Master of Social Work - Social Work
Walden University
Bachelor of Arts - Sociology
Texas A&M University
High School Diploma -
Judson High School
Some College (No Degree) -
San Antonio College
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