Crystal Wiley
Flomaton,AL
Summary
Experienced dental assistant/receptionist with 14 years experience in chairside assisting, dental billing and coding, and front office operations. Skilled in four-handed dentistry, patient care, insurance processing, and maintaining efficient workflow in a fast-paced dental practice.
Overview
14
14
years of professional experience
Work History
Dental Assistant/Receptionist
Dr. Deatherage D.M.D
Brewton, AL
02.2020 - Current
- Assisted in patient preparation and management, ensuring comfort and adherence to protocols.
- Performed chairside support during dental procedures, facilitating efficient workflow for the dental team.
- Maintained accurate patient records and updated health records to ensure compliance with regulations.
- Trained and mentored junior dental assistants on procedures and best practices.
- Coordinated scheduling of patient appointments to optimize clinic operations.
- Assisted in the preparation and management of dental instruments and materials for procedures.
- Successfully assisted dentist by performing four-handed dentistry during general dentistry, oral surgery, and cosmetic dentistry.
- Educated patients on post-operative care and oral hygiene practices to promote better dental health outcomes.
Dental Assistant
Dixie Dental and Denture Center
Daphne, AL
05.2013 - 02.2020
- Prepared treatment rooms and sterilized instruments for dental procedures.
- Trained new staff on dental assistant protocols and office procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Provided chairside assistance during oral surgery procedures, including extractions, implant placement, bone grafting and tori removal.
Lead Dental Assistant/Receptionist
Atmore Family Dental
Atmore, AL
11.2011 - 05.2013
- Maintained accurate patient records and documentation in health record systems.
- Collaborated with dentists to develop individualized treatment plans for optimal patient outcomes.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry with general and cosmetic dentistry.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed front desk operations, including dental insurance processing and patient billing.
Education
Radiology
Southern Union State Community College
Wadley, ALRDA - Dental Assistant
Fortis Institute
Pensacola, FL02.2012
Skills
- Dental impressions
- Oral surgery assistance
- Office administration duties
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Oral hygiene education
- Patient education
- Dental software management
- Dental records
- Insurance billing
- Dental office administration
- Dental terminology
- HIPAA compliance
- OSHA regulations
- Strong writing and verbal skills
- Certified in CPR/AED
Timeline
Dental Assistant/Receptionist
Dr. Deatherage D.M.D
02.2020 - Current
Dental Assistant
Dixie Dental and Denture Center
05.2013 - 02.2020
Lead Dental Assistant/Receptionist
Atmore Family Dental
11.2011 - 05.2013
Radiology
Southern Union State Community College
RDA - Dental Assistant
Fortis Institute