Hi, I’m
Jennifer Martinez-Perez
Evanston,IL
Summary
Dynamic dental professional with extensive experience at Brite Dental, excelling in patient care and office administration. Proficient in dental radiography and equipment sterilization, I effectively managed patient scheduling and enhanced clinic workflow. Known for professionalism and strong team collaboration, I consistently improved patient satisfaction and reduced claim denials through diligent insurance verification.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
6
years of professional experience
1
Certification
Work History
Brite Dental/Dental 360
Dental Assistant/Receptionist
04.2022 - Current
Job overview
- Assisted in patient care, ensuring comfort and compliance during procedures.
- Prepared and sterilized dental instruments, maintaining strict adherence to safety protocols.
- Managed patient scheduling, optimizing clinic workflow and reducing wait times.
- Educated patients on post-operative care and oral hygiene practices for improved outcomes.
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Provided bilingual support to customers in English and Spanish, enhancing communication and satisfaction.
- Verified patient insurance information for accuracy and completeness.
- Trained new team members on insurance verification protocols and systems.
- Collaborated with healthcare providers to clarify coverage details and requirements.
- Reduced claim denials by diligently researching and resolving discrepancies in policy information.
Simply Teeth
Dental Assistant
02.2020 - 03.2022
Job overview
- Assisted dentists during procedures, ensuring patient comfort and efficient workflow.
- Prepared examination rooms and sterilized instruments to maintain safety standards.
- Educated patients on oral hygiene practices, promoting preventative care.
- Managed patient records using dental software for accurate documentation.
- Scheduled appointments and coordinated follow-up visits for optimal patient care.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Evanston Township High SchoolEvanston, IL
High School Diploma
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Professionalism and etiquette
- Team collaboration
- Patient scheduling
- Cross-training capabilities
- Restorative dentistry support
- Clinical support
- Pediatric dental care
- Insurance billing
- Dental office administration
Certification
- Coronal Polishing certified
- Sealant certified
Languages
Spanish
Professional Working
Timeline
Dental Assistant/Receptionist
Brite Dental/Dental 360
04.2022 - Current
Dental Assistant
Simply Teeth
02.2020 - 03.2022
Evanston Township High School
High School Diploma