Crystal A. Wilkerson
River Grove,IL
Summary
Highly efficient, I utilize customer service practices to ensure customer satisfaction and business goals. Detail oriented team player, I maintain a positive mindset while building strong customer relationships.
Professional with robust experience in cardiac monitoring and diagnostic procedures. Skilled in accurately interpreting EKG readings and identifying irregularities. Strong focus on team collaboration and adaptability in dynamic healthcare settings. Valued for reliability, precision, and effective communication with medical staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EKG Monitor Technician
University of Chicago Medicine
10.2024 - Current
- Monitored continuous EKG readings to identify arrhythmias and other cardiac abnormalities.
- Collaborated with nursing staff to ensure timely responses to critical patient events.
- Documented patient data accurately in electronic health record systems for seamless communication.
- Trained new technicians on EKG monitoring protocols and equipment usage.
- Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
Barista
Hilton
04.2024 - 10.2024
- Crafted high-quality beverages while maintaining consistency and adherence to company standards.
- Trained new baristas on beverage preparation, customer service, and operational procedures.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Oversaw inventory management to ensure product availability and minimize waste.
Sugarista
Sugar Nyc
08.2022 - 10.2024
- Performing body waxing for women and men.
- Product sales
- Extensive sugar wax training
- Brow and lash tinting
- Lash lift and brow lamination
- Checked in and out guests
Guest service associate
European Wax Center
06.2021 - 08.2022
- Greeted and welcomed all guests
- Answer any incoming calls
- Booking client appointment
- Sales
- Received payment by cash, check and credit cards
Barista
Starbucks
09.2020 - 06.2021
- Greeted and welcomed all guests immediately
- Assured timely delivery of all food and beverages
- Received payment by cash, check and credit cards
- Provided exceptional friendly service to all customers
Barista
FLIK Blue Cross Blue Shield Tower Starbucks
05.2018 - 03.2020
- Company Overview: FLIK Hospitality Group is part of Compass Group. With its worldwide presence and global resources, FLIK offers the benefits of unique expertise and unsurpassed experience in food service. Blue Cross Blue Shield Tower is a high volume corporate environment with over 5000 occupants.
- Provides exceptional friendly service to internal and external customers
- Greets and welcome all guests immediately
- Assures timely delivery of all food and beverages
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assists in all aspects of this operation when necessary
- Contributed to 14% increase in sales in 2018
- Union property experience
Education
AAA - Legal Studies
Harold Washington College
01.2022
AAA - core classes
Lincoln College
01.2018
Esthetics
Tricoci University of Beauty Culture
No Degree - Ekg
Triton College
River Grove, IL08-2024
Skills
- Excellent communication skills
- Facials
- Chemical peels/ microdermabrasion
- Skin analysis
- Customer consultation
- Facial and body waxing
- Product knowledge
- ServSafe Food Handler Certification, Starbucks Certified Barista
- HIPAA compliance
- Clinical documentation
- EKG interpretation
- Telemetry monitoring
- Arrhythmia recognition
- Attention to detail
- Problem-solving abilities
Certification
Licensed Esthetician, state of illinois
- CET - EKG Technician
Timeline
EKG Monitor Technician
University of Chicago Medicine
10.2024 - Current
Barista
Hilton
04.2024 - 10.2024
Sugarista
Sugar Nyc
08.2022 - 10.2024
Guest service associate
European Wax Center
06.2021 - 08.2022
Barista
Starbucks
09.2020 - 06.2021
Barista
FLIK Blue Cross Blue Shield Tower Starbucks
05.2018 - 03.2020
AAA - core classes
Lincoln College
Esthetics
Tricoci University of Beauty Culture
AAA - Legal Studies
Harold Washington College
No Degree - Ekg
Triton College