Crystal Williams
Mableton,GA
Summary
Successful Customer Service Representative with five years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service/Logistics Coordinator/OS&D Clerk
SpearTek Tile And Stone
07.2018 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Negotiated with several vendors to achieve optimal pricing, saving money.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
Pre-K Teacher
The Goddard School
07.2015 - 06.2018
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Encouraged use of technology to support student learning.
Education
High School Diploma -
South Cobb High School
Mableton, GA08.2000
Skills
- Order Processing
- Refund Processing
- Managing Multiple Tasks
- Prioritization
- Account Management
- Financial Transactions
- Office Equipment Proficiency
- Shipping and Receiving Understanding
- Customer Service Excellence
- Freight Operations
Timeline
Customer Service/Logistics Coordinator/OS&D Clerk
SpearTek Tile And Stone
07.2018 - 07.2023
Pre-K Teacher
The Goddard School
07.2015 - 06.2018
High School Diploma -
South Cobb High School
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