Crystal Williams
Houston,TX
Summary
Great customer service experience, Cashier experience I can pretty much catch on to any work givin. General care, cleanliness, orderliness, and maintenance of business or property. Good housekeeping is very important to me.
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housekeeper Supervisor
The Menninger Clinic
Houston, TX
02.2018 - 02.2025
- To clean and reporting any safety hazards to the homeowner or manager in charge
- They must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors
- Some Housekeepers change linens, wash dishes, and do light ironing and laundry
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored the quality of housekeeping services provided to guests.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Ensured staff compliance with company policies and procedures.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Maintained accurate records related to occupancy rates, labor costs, supplies used and other relevant data.
Housekeeper
Hermann Hospital
03.2019 - 06.2021
- Vacuum, Dust, Wipe down surfaces, Refrigerator Cleaning, Bathroom Cleaning, General Room Cleaning, Cabinet Cleaning, Kitchen Cleaning
- Take Out Trash Clean Offices
Lead Environmental Services Housekeeper/Assistant Activity Director
Inspired living
03.2016 - 03.2019
- Vacuum, Dust, Wipe down surfaces, Refrigerator Cleaning, Bathroom Cleaning, General Room Cleaning, Cabinet Cleaning, Kitchen Cleaning
- Take Out Trash Clean Offices
- Kept business entrances clean, tidy and professional in appearance.
House Keeper, Security Guard
UofH
Houston, TX
08.2016 - 06.2017
- Vacuum, Dust, Wipe down surfaces, Refrigerator Cleaning, Bathroom Cleaning, General Room Cleaning, Cabinet Cleaning, Kitchen Cleaning
- Take Out Trash Clean Offices
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
Customer Service
Super Target
Houston, TX
03.2012 - 09.2016
- Company Overview: Cash Office
- Take payments make returns get online orders count money make deposits make sure money is ready for next day
- When I'm on the lanes I have do light dusting, empty trash, Wipe down surface with disinfectant cleaner also get a dust mop for the floor after going over the tile floor get the wet mop and proceed to mopping the floor surface
- Cash Office
Home Health Aide
One on One Home Health Care
Houston, TX
08.2010 - 09.2012
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing or exercising
- Clean entire home dusting, vacuum, disinfecting and cleaning bathrooms and kitchen, bed changing laundry also, cook breakfast, lunch And dinner, shop for items needed for my clients home also make groceries
Paraprofessional
Benjis Academy
Houston, TX
05.2006 - 06.2010
- Help with class materials, make sure each child had homework, help children with class work If they fell behind take them to lunch, take them to their bathroom and to other classes
Health care attendant
Hope Home Health
Houston, TX
07.2003 - 01.2005
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing or exercising
- Clean entire home dusting, vacuum, disinfecting and cleaning bathrooms and kitchen, bed changing laundry also, cook breakfast, lunch And dinner, shop for items needed for my clients home also make groceries
Child care attendant
Happy House Daycare and Learning
Houston, TX
08.2002 - 05.2003
- Mild teaching letters numbers colors shapes getting them feed outside activities time, also clean bathrooms, kitchen, and vacuum also light dusting laundry changing bed linen
Education
Certificate - Teacher workshop
Benjis Academy
01.2009
Diploma -
Klein Forest H.S
01.2003
Skills
- SECURITY
- CASHIERING
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- CHILD CARE
- ALZHEIMER CARE
- CAREGIVING
- DEMENTIA CARE
- HOME CARE
- Senior Care
- Commercial Cleaning
- Laundry
- Medication Administration
- Supervisor
- Meal Preparation
- Infection Control Training
- Hospital Experience
- Memory Care
- HIPAA
- Babysitting
- Personal Assistant Experience
- Nannying
- Teaching
- Strong Leadership
- Employee engagement
- Team Performance Management
- Report generation
- Operational efficiency analysis
- Quality assurance and control
- Health and Safety Compliance
- Customer Service-Focused
- Customer Relationship Management
- Conflict resolution
- Damage control
- Maintenance oversight
- Verbal and written communication
- Facilities inspection
Certification
- Home Health Aide
- CPR Certification
Additional Information - Summary
Great customer service experience, Cashier experience. I can pretty much catch on to any work given. General care, cleanliness, orderliness, and maintenance of business or property. Good housekeeping is very important to me.
Timeline
Housekeeper
Hermann Hospital
03.2019 - 06.2021
Housekeeper Supervisor
The Menninger Clinic
02.2018 - 02.2025
House Keeper, Security Guard
UofH
08.2016 - 06.2017
Lead Environmental Services Housekeeper/Assistant Activity Director
Inspired living
03.2016 - 03.2019
Customer Service
Super Target
03.2012 - 09.2016
Home Health Aide
One on One Home Health Care
08.2010 - 09.2012
Paraprofessional
Benjis Academy
05.2006 - 06.2010
Health care attendant
Hope Home Health
07.2003 - 01.2005
Child care attendant
Happy House Daycare and Learning
08.2002 - 05.2003
- Home Health Aide
- CPR Certification
Certificate - Teacher workshop
Benjis Academy
Diploma -
Klein Forest H.S