Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL WILSON

Batesville,AR

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Motivated Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Diligent New Accounts Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

20
20
years of professional experience

Work History

Teller/ CSR

First CommunityBank
Batesville, AR
05.2007 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Held a cash drawers, balanced vault, and balance ATM

Cashier

Riverside Conoco
Batesville, AR
09.2002 - 05.2007
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items..
  • Restocked and organized merchandise in front lanes.
  • Cooked and Shopped for food for Convenient store.

Education

Science Education

UACCB
Batesville, AR
08.2004

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • Data Entry
  • Always on time
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Attention to Detail
  • Good Telephone Etiquette

Timeline

Teller/ CSR

First CommunityBank
05.2007 - Current

Cashier

Riverside Conoco
09.2002 - 05.2007

Science Education

UACCB
CRYSTAL WILSON