Crystal Wilson
Fletcher,NC
Summary
Dynamic Shop Manager at First Aid Collision with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in employee management and inventory control, I successfully implemented sales strategies that boosted product availability and fostered a motivated team environment, ensuring a safe and efficient workplace.
Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Diligent with background in managing shop operations and leading teams. Successfully maintained high standards of customer service and streamlined inventory processes. Demonstrated ability in team leadership and conflict resolution.
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Manager
First Aid Collision
Arden, NC
08.2019 - 04.2025
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Controlled costs by effectively negotiating with vendors
Office Manager
Stallings Collision Centers
Fletcher, NC
01.2016 - 08.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma -
TC Roberson
Arden, NC08-2003
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Customer engagement
- Task delegation
- Store operations
Certification
I-Car Platnium certified
Languages
English
Native or Bilingual
Timeline
Shop Manager
First Aid Collision
08.2019 - 04.2025
Office Manager
Stallings Collision Centers
01.2016 - 08.2019
High School Diploma -
TC Roberson