Crystal Wilson
Summary
Results-driven Data Management Specialist with 15 years of experience in data integrity, report analysis, and database management. Supports cross-functional teams through effective documentation and process coordination. Expertise in data validation and records management, focusing on continuous process improvement and operational efficiency.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Engineer Design Associate
Duke Energy
Charlotte
04.2018 - Current
- Manage and maintain project-related data within enterprise work management systems, ensuring accuracy and completeness.
- Compile, review, analyze, and distribute operational reports to support business decision-making.
- Process and track GIS service requests while maintaining detailed project documentation.
- Perform data validation and update project records, spreadsheets, and tracking tools on a daily basis.
- Coordinate customer communications and maintain scheduling data for residential development projects.
- Monitor project workflows and assist with record management to support engineers and project teams.
- efficiency.
- Support process improvements through consistent documentation and tracking procedures.
B&I Team Lead
Duke Energy
Charlotte
01.2011 - 04.2018
- Managed daily operational activities and monitored team performance using reporting and tracking systems.
- Analyzed performance metrics and generated reports for leadership review and decision-making.
- Maintained accurate employee and operational records while ensuring compliance with company standards.
- Assisted management with workforce planning, performance analysis, and operational reporting.
- Trained and coached team members on processes, systems, and performance expectations.
- Investigated and resolved escalated customer issues through data review and problem analysis.
Customer Service Representative
Duke Energy
Charlotte
09.2009 - 01.2011
- Maintained accurate customer account records and documented account activity to support service quality.
- Resolved customer inquiries through detailed research of account information and billing data, enhancing customer satisfaction.
- Assisted with onboarding and training of new employees on systems and procedures.
- Achieved performance and quality standards while efficiently managing high-volume customer interactions.
Education
Associate of Applied Science - Information Technology
Kings College
Charlotte, North Carolina 09.2001 - 12.2002
Skills
- Report analysis
- Data Management & Data Quality
- Advanced Excel
- SAP & Maximo
- Process Improvement
- Documentation Management
- Data Entry & Validation
- Records Management
- GIS Service Requests
- Project Coordination
- Problem Resolution
- Team Collaboration
- Microsoft Office Suite
Timeline
Engineer Design Associate
Duke Energy
04.2018 - Current
B&I Team Lead
Duke Energy
01.2011 - 04.2018
Customer Service Representative
Duke Energy
09.2009 - 01.2011
Associate of Applied Science - Information Technology
Kings College
09.2001 - 12.2002