Store Manager
Crystal Wilson
Advance Auto Parts
Baton Rouge,LA
Summary
Dynamic retail leader with extensive experience in customer service management and team development. Recognized for fostering positive work environments and implementing strategic inventory management practices that drive sales growth and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
27
years of professional experience
Work History
Store Manager
2 Years 3 Months- Implemented loss prevention strategies, reducing shrinkage through staff training and surveillance systems.
- Coordinated schedules to optimize workforce productivity, aligning staffing levels with peak business hours.
- Cultivated relationships with vendors to negotiate favorable terms and maintain optimal stock levels in-store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
1 Year 4 Months- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Store Manager
11 Years 4 Months- Led team to achieve sales targets through effective inventory management and merchandising strategies.
- Streamlined operational processes, enhancing customer service and reducing wait times at checkout.
- Mentored staff on compliance with company policies, ensuring adherence to safety and operational standards.
- Developed training programs for new hires, fostering a culture of continuous improvement and efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Store Manager
2 Years 11 Months- Led daily store operations, ensuring compliance with company policies and procedures.
- Enhanced operational efficiency through process improvements and staff feedback integration.
- Conducted regular audits of store displays for compliance with visual merchandising standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Personnel Manager
6 Years- Developed and implemented training programs to enhance employee performance and engagement.
- Collaborated with management to streamline recruitment processes and improve candidate experience.
- Analyzed employee feedback to identify areas for improvement in workplace culture and policies.
- Facilitated onboarding sessions, ensuring new hires received comprehensive orientation and resources.
- Coordinated with department heads to align staffing needs with strategic business objectives.
- Assisted in resolving employee conflicts through mediation, promoting a harmonious workplace culture.
- Developed and maintained accurate personnel records, ensuring compliance with company policies and legal requirements.
- Assisted in the development of HR policies, contributing to a well-structured work environment that aligns with company goals.
Accountant
2 Years 9 Months- Reviewed invoices for discrepancies, implementing corrective measures to improve accuracy.
- Mentored junior staff on accounting principles and software usage, fostering skill development within the team.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Store operations
Customer service management
Friendly and positive
Team leadership
Store opening and closing
Additional Information
601-618-8318
Timeline
Store Manager
Advance Auto Parts
05.2024 - Current
Store Manager
Big Lots
12.2022 - 04.2024
Store Manager
Walmart
07.2011 - 11.2022
Assistant Store Manager
Walmart
08.2008 - 07.2011
Assistant Personnel Manager
Walmart
08.2002 - 08.2008
Accountant
Walmart
11.1999 - 08.2002
Wossman High School
High School Diploma