Crystal Windley
Brooklyn
Summary
Knowledgeable and articulate human resources professional trained in benefits administration, employee assessments and new hire onboarding. Manages smooth and efficient operations with clear and effective policies. Minimizes turnover and maximizes retention by keeping staff well-trained and satisfied. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Staffing Specialist
NYC Office of the comptroller
New York
01.2005 - Current
- Provide career counseling to employees
- Perform day-to-day personal activities including qualify candidates for employment, reviewing and validating documents and paperwork submitted by new hires and preparing personnel action sheets and payroll actions for appointments and salary adjustments
- Serve as liaison to the Department of Investigation (DOI) in matters pertaining to employee background investigations and maintain the highest level of confidentiality possible
- Serve as Workers Compensation Representative
- Handles confidential employment inquiries using PMS System organize and maintain files of confidential personnel matters
- Handles Travelling Personnel Folder (TPF) requests, and employee verifications
- Distribute hiring packages, and fingerprint all new non-managers and related tasks
- Handle all onboarding of new hires
- Complete yearly Department of Labor Injury and Illness reports
- Review I-9 paperwork and check eligibility of employees
- Classifies positions and determines the most appropriate titles for recruitment and appointment as well as review compensation rates and other requirements for hires, promotions, title or salary changes as well as other personnel changes of current or prospective employees
- Aide and direct employees with questions and/or inquiries about paychecks, vacation, employee benefits, etc
- Negotiated employment offers, including salary, benefits, and start dates, with successful candidates
- Kept records accurate by maintaining and processing employment paperwork
- Created monthly reports summarizing key recruitment statistics, trends, and successes
- Conducted pre-employment background checks and reference verifications on selected candidates
- Interpreted and explained human resources policies, standards and regulations
- Prepared monthly, quarterly and annual hiring status reports
- Attended career fairs and networking events to promote company opportunities and connect with potential candidates
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Documented, researched, and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated with departments to identify staffing needs and job requirements.
- Analyzed applicant data to streamline hiring practices and improve efficiency.
- Conducted onboarding sessions to integrate new employees into city operations.
- Supported compliance with city policies and regulations during the hiring process.
- Administered applicant tracking system (ATS) database to input, update, and maintain candidate details.
- Maintained accurate records of all staffing related activities in the company database.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Negotiated salaries with potential employees while ensuring they remain competitive in the marketplace.
- Fostered relationships with universities, industry associations, and other sources of high-quality candidates.
- Scheduled or conducted new employee orientations.
- Interpreted and explained human resources policies, procedures or regulations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Prepared or maintained employment records using human resources management system software.
- Conducted exit interviews and completed employment termination paperwork.
- Conferred with management to develop or implement personnel policies or procedures.
HR Coordinator
NYC Office of the Comptroller
New York
10.2000 - 01.2005
- Served as office receptionist where I met, greeted & assisted visitors in a polite, courteous manner
- Assisted in the hiring process, including distribution of hiring packages, fingerprints and related ministerial tasks
- Provided general staff support services, fax, copies, file, and order and maintain supplies to ensure the Division is able to function
- Handles confidential employment inquiries using the PMS system; Organize and maintain files of confidential matters
- Type and edit correspondence, memos, and reports using MS Word in an accurate, clear and professionally in a timely fashion
- Maintains agency Personnel files to ensure that files are up to date and accurate as well as secure and treated as privileged information
- Assist the Deputy Comptroller for Administration in the absence of his assistant
- Assisted in developing HR policies and procedures for organizational consistency.
- Supported payroll processing and benefits administration to ensure accurate employee records.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
- Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.
- Initialized background checks for potential new hires.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Supported leadership in strategic planning and workforce analysis efforts.
- Assisted in employee recruitment, hiring and interview processes.
- Managed compensation, insurance and vacation days within employee benefits programs.
Education
Master of Arts - Clinical Psychology
Capella university
Minneapolis, Minnesota 07.2024 - 01.2026
Bachelor of Arts (B.A.) - Psychology
California Coast University
CaliforniaSkills
- Compensation and benefits
- Personnel engagement
- Recruitment and hiring
- HR best practices
- Applicant tracking systems
- Payroll Mgmt Systems
- Career counseling
- Employee onboarding
- Effective communication
- Data analysis
- Policy interpretation
- Documentation management
- Networking events
- Talent acquisition
- Cross-departmental team collaboration
- Employee training and orientation
- Onboarding processes
- Recruiting and onboarding
- Salary negotiation
- Conflict mediation
- Pre-screening and qualifying
- Offer negotiation
- Database maintenance
- Employee investigations
- Problem-solving abilities
Certification
- NYCAPS (New York City Personnel System)
- PMS (Payroll Management System)
- CHRMS (City Human Resource Management System)
- Certificate in Recordkeeping NYS Department of Injury/Illness
References
References furnished upon request
Timeline
Master of Arts - Clinical Psychology
Capella university
07.2024 - 01.2026
Staffing Specialist
NYC Office of the comptroller
01.2005 - Current
HR Coordinator
NYC Office of the Comptroller
10.2000 - 01.2005
Bachelor of Arts (B.A.) - Psychology
California Coast University