Crystal Wright

• Manage and maintain calendars and schedules; prepare reports, memos, letters, and travel logistics. Managed and maintained database of all vendors.
• Process vouchers and other documents using word processing, spreadsheets, databases, and presentation software.
• Perform basic statistical and budget tasks, research, collection, and collation of the results of studies; provide general acquisition support.
• Perform file and distribution management of incoming correspondence, faxes, records, and reports; prepare responses to correspondence containing routine inquiries.
• Maintain library documents through digital file system and complete a Request for Information (RFI) tracker with staffers.
• Review and update documents, identify pending items, and add attachments; utilize the Risk Rating and National Flood Insurance Program (NFIP).
• Sort information for media, annual reports, and lawsuits.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Process home and/or business loans and make recommendations on collateral needed to secure loans.
• Apply accepted financial procedures to analyze financial resources to determine an applicant's ability to repay requested loans.
• Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.
• Ensure loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.
• Process loan applications on web-based computer system.
• Respond orally and/or in writing to applicants or their representatives.
• Determined risk level and feasibility of granting loans based on standard calculations.

• Coordinate storage set-up for program documentation and demonstrate knowledge of applicable policies and procedures for sensitive document disposal.
• Provide Help Desk data entry, research and analysis for the U.S.Department of Agriculture Office of the Inspector General (OIG) in support of processing Food and Nutrition Service-related citizen complaints.
• Perform administrative support services such as answering telephones; operating scanner/photocopier /facsimile machine; and review email messages.
• Documented and tracked cases in system, updating details for repeat support requests.
• Developed and updated tracking files using Argos .
• Receive information from complainants via electronic medium; research OIG records such as Indices and Hotline Tracking system for prior related complaints; and review and analyze complaint information according to subject matter code.
• Program Support Analyst achievements include: Enter detailed information relating to complaints into the Hotline Tracking System and apply established criteria and standard methods to effectively refer Food and Nutrition Service complaints via electronic medium.

• Performed cataloguing and document preparation of small business investment companies (SBIC) documentation for file digitization
• Assisted in preparing shipments of SBIC file-indexed documents for transfer to scanning facility and, ultimately, for the Philadelphia Federal Records Centers in accordance with NARA requirements
• Used inventory tracking system to create unique file identification numbers and to log-in/log-out documents prior to outbound shipping.
• Adhered to government standards, protecting sensitive and confidential information from possible data breaches.
• Entered information into system to update status reports.
• Used critical thinking and data analysis to continually improve inventory strategies.
• Prepared inventory for shipment by attaching tags and labels.
• Supported management and other team members during physical inventory planning activities.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

• Performed scheduled inventory counts and supply audits.
• Provided support services in complex supply operations, coordination, inventory control, accountability, and disposal of excess and surplus property.
• Maintained stock at or within prescribed levels.
• Assisted in preparing procedures for annual inventories, participates in inventory process, and conducts inquiries to determine causes of inventory discrepancies by checking all property records (e.g., purchase orders, surveys, transfers, and other available sources.
• Utilized Warehouse software Sunflower.
• Created and maintained complete and accurate inventory control and accountability records; Provided for the proper care and security of personal property including storage, handling, and maintenance; Identified property no longer required by the Operating Unit and arranged for its transfer to other DOC activities.
• Insured that excess property is was reported to GSA for transfer, donation, or disposal, as appropriate, under the provisions of the FMR and PPMM; Submitted required personal property management reports ensuring that all accountable property was maintained in the Personal Property Management System (PPMS).

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• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Updated details in company database by keying in customer contacts and delivery dates.
• Maintained inventory in supply closet to prevent shortages.
• Directed customer communication to appropriate department personnel.
• Arranged travel and hotel accommodations for international and domestic business meetings and trips.
• Controlled building access by supplying key cards to employees and visitors.
• Conducted and initialized background checks for employees and contractors to obtain clearances.
• Keep accurate log of all visitors to the complex by recording the name of the visitor(s)
• Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed complex schedules and travel arrangements for personnel.
• Organized training, client meetings, team meetings and events. Maintain the conference room(s) ensuring that all necessary equipment is available, in working condition, and set up for each meeting, conference, podcast or webinar.
• Produced and distributed memos, newsletters, email updates and other forms of communication.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Guarded restricted areas to prevent unauthorized entry. Escorting and Accompanying Non-Cleared Visitors and Personnel in a Cleared Facility.
• Maintaining a daily visitor log and request visitor badges in accordance with organizational specific policy regarding their use for access for cleared and non cleared visitors.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Gathered, sorted, distributed and sent mail and packages.
• Maintained and operated surveillance equipment such as CCTV and Alarm.
• Greeted customers, answered general questions and directed to appropriate locations.