Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Crystal Yeaman

Clayton,NC
Crystal Yeaman

Summary

I am hoping to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.

Overview

12
years of professional experience

Work History

Integral Resources, Inc

Remote Call Center Representative
08.2023 - Current

Job overview

On a typical shift, a fundraiser will use a script to influence existing or potential donors to donate to a cause or candidate. I was raising funds for the presidential election with each call from the time I started.

My Responsibilities Are:

• Make outbound fundraising calls on an automated dialer

• Use scripts to provide information about candidates or causes.

• Record the donee's personal information accurately in the computer system

• Correctly code calls

• Process debit or credit card payments for each gift

Eagle Transport Corporation

Dispatcher
09.2018 - 01.2020

Job overview

  • Reported delays, accidents, or other traffic and transportation situations.
  • Provided dispatch support for roadside assistance calls.
  • Answer calls for 9 terminals
  • Able to handle diversions, cross drops, allocation issues, covering stores that may be close to running out of gas due to high sales for the day

GrayCliff Enterprises

Administration Assistant
02.2016 - 08.2018

Job overview

  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Set up and maintained physical and electronic filing systems
  • Input billing by verifying all billing codes and accounts submitted by subcontractors to ensure all payments are accounted for and properly posted; adhere to billing standards according to the contract
  • Generate daily/weekly reports to update Project Manager
  • Send bills to Spectrum when completed as well as update a spreadsheet to email daily to the Spectrum coordinators

Salon 12/20

Office Manager
06.2012 - 02.2016

Job overview

  • Oversee daily salon operations
  • Ensure that every client is satisfied when walking out the door
  • Managing employees schedules as well as their performance
  • Working to make sure the salon is profitable.
  • Responsible for Inventory
  • Promote services, products and discounts on social media
  • Kept updated records of costs and revenues (e.g. daily, monthly and quarterly)

Education

Clayton High School
Clayton, NC

High School Diploma
5 2000

University Overview

Skills

  • Dispatcher monitoring
  • Special operations capabilities
  • Judicial procedures knowledge
  • Judicial procedures
  • Microsoft Office and Outlook proficiency
  • MS Word, Excel and Outlook

Timeline

Remote Call Center Representative
Integral Resources, Inc
08.2023 - Current
Dispatcher
Eagle Transport Corporation
09.2018 - 01.2020
Administration Assistant
GrayCliff Enterprises
02.2016 - 08.2018
Office Manager
Salon 12/20
06.2012 - 02.2016
Clayton High School
High School Diploma
Crystal Yeaman