Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Crystal Yeaman

Clayton,NC
Crystal Yeaman

Summary

I am hoping to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.

Overview

12
years of professional experience

Work History

Integral Resources, Inc
Boca Raton, FL

Remote Call Center Representative
08.2023 - Current

Job overview

On a typical shift, a fundraiser will use a script to influence existing or potential donors to donate to a cause or candidate. I was raising funds for the presidential election with each call from the time I started.

My Responsibilities Are:

• Make outbound fundraising calls on an automated dialer

• Use scripts to provide information about candidates or causes.

• Record the donee's personal information accurately in the computer system

• Correctly code calls

• Process debit or credit card payments for each gift

Eagle Transport Corporation
Selma, NC

Dispatcher
09.2018 - 01.2020

Job overview

  • Reported delays, accidents, or other traffic and transportation situations.
  • Provided dispatch support for roadside assistance calls.
  • Answer calls for 9 terminals
  • Able to handle diversions, cross drops, allocation issues, covering stores that may be close to running out of gas due to high sales for the day

GrayCliff Enterprises
Smithfield , NC

Administration Assistant
02.2016 - 08.2018

Job overview

  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Set up and maintained physical and electronic filing systems
  • Input billing by verifying all billing codes and accounts submitted by subcontractors to ensure all payments are accounted for and properly posted; adhere to billing standards according to the contract
  • Generate daily/weekly reports to update Project Manager
  • Send bills to Spectrum when completed as well as update a spreadsheet to email daily to the Spectrum coordinators

Salon 12/20
Clayton, NC

Office Manager
06.2012 - 02.2016

Job overview

  • Oversee daily salon operations
  • Ensure that every client is satisfied when walking out the door
  • Managing employees schedules as well as their performance
  • Working to make sure the salon is profitable.
  • Responsible for Inventory
  • Promote services, products and discounts on social media
  • Kept updated records of costs and revenues (e.g. daily, monthly and quarterly)

Education

Clayton High School
Clayton, NC

High School Diploma
5 2000

University Overview

Skills

  • Dispatcher monitoring
  • Special operations capabilities
  • Judicial procedures knowledge
  • Judicial procedures
  • Microsoft Office and Outlook proficiency
  • MS Word, Excel and Outlook

Timeline

Remote Call Center Representative
Integral Resources, Inc
08.2023 - Current
Dispatcher
Eagle Transport Corporation
09.2018 - 01.2020
Administration Assistant
GrayCliff Enterprises
02.2016 - 08.2018
Office Manager
Salon 12/20
06.2012 - 02.2016
Clayton High School
High School Diploma
Crystal Yeaman