Crystal Zamudio
Riverside,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Gomez Air Conditioning
11.2024 - Current
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supported the sales team by generating leads from incoming service calls, resulting in a 20% increase in booked installations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Service Advisor
Caliber Collision
09.2023 - 11.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased average repair order (RO) value by 18% through targeted recommendations and service education.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with technicians to identify additional repair opportunities and increase profit margins by 20%.
- Met tight repair deadlines with good multitasking, time management and prioritization skills for different aspects of each repair.
- Negotiated with insurance adjusters on repair estimates and timeframes.
- Analyzed blueprints and other documentation to prepare time, cost, materials and labor estimates.
- Updated job status in management software to keep all parties informed throughout repair process.
Service Advisor
Classic Collision
02.2018 - 08.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased average repair order (RO) value by 18% through targeted recommendations and service education.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with technicians to identify additional repair opportunities and increase profit margins by 20%.
- Met tight repair deadlines with good multitasking, time management and prioritization skills for different aspects of each repair.
- Negotiated with insurance adjusters on repair estimates and timeframes.
- Analyzed blueprints and other documentation to prepare time, cost, materials and labor estimates.
- Updated job status in management software to keep all parties informed throughout repair process.
Pharmacy Technician
Rite Aid
11.2011 - 08.2017
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Cross-sold immunizations and health screenings during prescription pick-up, increasing participation by 30%.
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
- Promoted wellness and OTC products, increasing front-end sales by 15% through proactive customer engagement.
- Supported seasonal promotions (e.g., flu shots, allergy relief) to drive traffic and upsell related products.
- Entered orders in computer system for refills.
- Called insurance companies to determine prescription cost.
- Coordinated with insurance providers to resolve billing issues for patients' prescriptions.
Education
Certification -
UEI College
Riverside, CA06.2011
High School - undefined
Rubidoux High School
Riverside, CA06.2010
Skills
- Insurance Billing
- Customer Service
- Sales
- Documentation And Reporting
- Conflict Resolution
- Multitasking capabilities
- Excellent communication
- Billing
- Strong problem solving
- Organizational skills
- Cost reporting
- Negotiation skills
LANGUAGE
Spanish
Fluent
Timeline
Office Manager
Gomez Air Conditioning
11.2024 - Current
Service Advisor
Caliber Collision
09.2023 - 11.2024
Service Advisor
Classic Collision
02.2018 - 08.2023
Pharmacy Technician
Rite Aid
11.2011 - 08.2017
High School - undefined
Rubidoux High School
Certification -
UEI College
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