Crystal Zapata
Sacramento,CA
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Population Research Center CSU Sacramento
Sacramento, CA
08.2019 - 06.2024
- Conducted hundreds of interviews to collect accurate data for research purposes for the California Family Health Study
- Trained new employees on data entry accuracy and provided tips for success
- Maintained constant communication with team members for appointment completion
- Prepared dozens of introduction letters and participant reward gift cards to mail out weekly for selected data participants
- Collaborated with team members to ensure accurate data collection and improve interviewing skills
- Recognized as top performer with highest percent completes at first contact
- Expressed tips and innovation for interview and study improvements
VIP CONCIERGE
Golden 1 Center
Sacramento, CA
12.2018 - 12.2020
- Provide high-quality service to VIP guests, ensuring a luxury experience
- Manage access to exclusive areas and premium services
- Coordinate with various departments to meet guests' needs including security, food and janitorial
- Offer personalized attention to enhance guest satisfaction
- Maintain a professional and welcoming demeanor throughout events
- Create report with guests through relationship forming and maintaining continual communication
- Continuously sought feedback from clients on areas where improvements could be made in order to exceed expectations consistently
- Trained new incoming employees, prepared orientation and conducted monthly team meetings for acknowledgments and improvements
Guest Services
TARGET
Stockton, CA
04.2015 - 04.2018
- Trained and coached team members, improving customer service, upselling, and problem-solving skills
- Managed escalated guest concerns, implementing solutions to enhance satisfaction and retention
- Drove membership and credit sign-ups, using sales strategies to maximize engagement and revenue
- Collaborated across departments to improve service efficiency and meet performance goals
Education
Bachelor of Science - Nutrition
California State University Sacramento
Sacramento, CA05.2018
Associate of Science - Nutrition
San Joaquin Delta College
Stockton, CA05.2015
Skills
- Data annotation & quality review
- AI prompt testing & improvement
- User experience feedback & pattern analysis
- Bilingual (English/Spanish) conversational analysis
- Ethical data handling & confidentiality complianceInterviewing
- Conflict Resolution
- Detail-Oriented Approach
- Time-Sensitive Decision Making
- Resolution Strategy
- Administrative Support
- Accurate Data Entry
- Analytical Thinking
- Effective Communication
- Client Satisfaction Focus
- Data Collection & Analysis
- Computer-Assisted Telephone Interviewing (CATI)
- Qualtrics & Microsoft Excel Proficiency
- Accurate Data Entry & Quality Assurance
- Research Participant Recruitment & Tracking
- Data Security & Confidentiality Compliance
- Interviewing & Participant Engagement
- Conflict Resolution & Problem-Solving
- Training & Mentoring New Employees
- Scheduling & Appointment Coordination
- Time Management & Task Prioritization
- Adherence to Research Protocols & Ethics
Languages
- Spanish
- English
Community Services
- Regularly volunteer with Destiny Church as part of various community outreach initiatives giving away food prayer and clothing.
- Assisted with CalFresh enrollment at Sacramento State University, guiding students through the application process via email and in-person appointments
Timeline
Administrative Assistant
Population Research Center CSU Sacramento
08.2019 - 06.2024
VIP CONCIERGE
Golden 1 Center
12.2018 - 12.2020
Guest Services
TARGET
04.2015 - 04.2018
Bachelor of Science - Nutrition
California State University Sacramento
Associate of Science - Nutrition
San Joaquin Delta College