Crystal A. Del Valle
Spring Valley,CA
Summary
Customer service professional and devoted stay-at-home mother returning to the workforce with 15 years of customer service experience and 7 years in leadership roles. Known for creating uplifting environments where people feel seen, valued, and empowered through exceptional care and service. Passionate about bringing warmth, excellence, and purpose to every interaction.
Overview
12
12
years of professional experience
Work History
Hostess
Dancing Tomato Cafe
08.2023 - 12.2023
- Welcomed guests to a home like atmosphere assisted with reservations, seating, and server assignments.
- Maintained typical duties as a team member such as cleaning, preparing tableware, and aiding wherever needed.
Teacher
Creative Kids Daycare
04.2023 - 07.2023
- Created, read and shared lesson plans with staff in the classrooms while following the ABECCA Curriculum
- Provided a safe creative learning environment for children.
Nanny
Live in Caregiver
12.2021 - 04.2023
- Organized and maintained household for a family of five with three children ranging from 6 months old to 13 years old.
- Created structured routines and activities to ensure continued healthy development of children.
Case Manager
McAlister – South Bay Regional Recovery Center
08.2021 - 10.2021
- Managed caseloads of individuals alongside court appointed authorities who struggled with various substance addictions.
- Attended continuing education courses identifying root causes of addiction and aided in creating action plans designed to prevent relapse and promote continued recovery.
- Conducted group trainings and meetings for recovering individuals as part of program to aid in skill development and stabilization.
Assistant Manager
Belmont Park
06.2019 - 05.2020
- Provided excellent customer service by maintaining a positive attitude as a leader and addressing staff concerns early on.
- Trained and welcomed new hires to our team and conducted follow-up trainings as needed.
Client Service Representative/Bank Teller
Bank of America
03.2016 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Protected and properly identified all possible opportunities of risk or fraud by ensuring sufficient funds in accounts, identity protection, and reporting all suspicious transactions.
Manager
Rincon Cafe
05.2012 - 05.2017
- Managed daily operations, including but not limited to inventory, prep, payroll, and scheduling.
- Cleaned, stocked, and maintained the restaurant in all facets.
Shift Leader, Waitress, Runner
Cheesecake Factory
05.2014 - 01.2015
- Memorized entire menu and ingredients while actively identifying any modifications or accommodations necessary due to guest allergies or special requests and events.
- Ensured every guest under my care was treated like a guest in my own home.
Hostess, Waitress
Oola Restaurant & Bar
02.2013 - 02.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout a fine dining experience.
- Properly served and provided beverage pairing recommendations during four course dining experiences.
Education
Bachelor of Arts - Political Science and Communication Studies
San Francisco State University
San Francisco, CA09-2026
High School Diploma -
Sweetwater High School
National City, CA06.2011
Skills
- Servant Leader
- Quick Learner
- Self-Starter
- Energetic
- Team Encourager
- Dependable
- Organized
- Fluent in Spanish
Professional Organizations And Memberships
California Youth Connections (CYC)
Southern Region (2010 – 2011)
Bay Area Region (2011 – 2012)
Legislative Committee Foster Youth Representative (07/10 – 07/12)
- Advocated and championed positions on social welfare change on behalf of current and former foster youth via Assembly and Senate Bills.
Student Health Services Sweetwater High School (07/08 – 06/11)
Peer Counselor/Mediator
- Counseled and provided crisis intervention and resources to peers who were struggling.
Anti-Defamation League Counselor
- Facilitated group discussions on bias, respect, and inclusion; mentored youth on conflict resolution and leadership grounded in empathy and equity
Awards
California State Senate, 07/12, Advocate for California Youth Connections
- Awarded for excellence advocating efforts on behalf of foster youth in California.
Casey Families National Shared Learning Collaborative, 10/12, San Diego Foster Youth Representative
- Awarded for outstanding advocacy efforts for foster youth in the United States.
Timeline
Hostess
Dancing Tomato Cafe
08.2023 - 12.2023
Teacher
Creative Kids Daycare
04.2023 - 07.2023
Nanny
Live in Caregiver
12.2021 - 04.2023
Case Manager
McAlister – South Bay Regional Recovery Center
08.2021 - 10.2021
Assistant Manager
Belmont Park
06.2019 - 05.2020
Client Service Representative/Bank Teller
Bank of America
03.2016 - 08.2017
Shift Leader, Waitress, Runner
Cheesecake Factory
05.2014 - 01.2015
Hostess, Waitress
Oola Restaurant & Bar
02.2013 - 02.2014
Manager
Rincon Cafe
05.2012 - 05.2017
Bachelor of Arts - Political Science and Communication Studies
San Francisco State University
High School Diploma -
Sweetwater High School
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